Date: Mon, 24 Jan 2000 21:05:44 -0500
Reply-To: Bulley <gmbulley@BULLEY-HEWLETT.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Bulley <gmbulley@BULLEY-HEWLETT.COM>
Subject: Re: Bulley's recommendation AGAINST Mark Stephens High Performance
Folks,
I have received a handful of MSHP feedback this afternoon/evening. I would
encourage each of you to share your experience with our vintage bus folks
as well (type2@type2.com). You know I am not one to flame a vendor
unnecessarily, but it sounds like a lot of other folks are having duplicate
(or worse) experiences to my own.
I love the fact that these lists have helped a number of hard-working,
reputable vendors, (Ken, Ron, David, others) gain a reputation for
excellence and helpfulness for preservation and improvement for our unique
vehicles. I would like to see us work in the same vein to prevent more of
our VW friends from falling into distance-purchase decisions that are not a
good idea, (e.g. MSHP)
Pax.
G. Matthew Bulley
Bulley-Hewlett
Corporate Communications Counselors
www.bulley-hewlett.com
Cary, NC USA
888.468.4880 tollfree
"I, the undersigned, shall forfeit all rights, privileges, and licenses
herein and herein contained, et cetera, et cetera . . . fax mentis
incendium gloria culpum, et cetera, et cetera . . . memo bis punitor
delicatum!" It's all there, black and white, clear as crystal! -Wonka
-----Original Message-----
From: Syncro86VW@aol.com [SMTP:Syncro86VW@aol.com]
Sent: Monday, January 24, 2000 8:46 PM
To: vanagon@gerry.vanagon.com; Bulley
Subject: Re: Bulley's recommendation AGAINST Mark Stephens High Performance
I've also had a problem with Mark Stevens. I ordered heads and sent cores.
The heads arrived close enough to the agreed date, but some other parts
that
I thought I had ordered were not on the invoice. A call to Norm got the
parts ordered and MS pickup up the difference to ship next day air in order
to not delay my assembly. So for so good. The next month there was no
credit for the $250.00 core charge put on my credit card. Another call to
Norm informed me that the guy that went through the core heads was not
taking
care of business but he would get on it. To make a long story short 6 m
onths
more phone calls, more excuses and no credit to my account.
After about 5000 miles one of the MS heads developed a crack between the
intake and exhaust valves. I called Norm again to inform him of this and
was
told that the 100,000 mile warranty that they have only covers dropping of
the valve seats. I told him I was unaware of this because I never received
the warranty (something else that was never sent after numerous phone
calls).
Also mentioned that I still had not received a core credit. He said he
had
just found the paper work on a lot of heads that the former tech had
misplaced. I told them to hold onto the money and put it towards repair of
the head I was sending back. 3 months now no money and no repaired head.
Sorry for the rambling. I had put this all on the back burner but Bulley's
post reminded me of this situation. I'll be calling Norm AGAIN tomorrow.
I've drawn my conclusion
John
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