Date:         Sat, 12 Feb 2000 00:05:32 -0600
Reply-To:     Steve Sandlin <ssandlin@LCC.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Steve Sandlin <ssandlin@LCC.NET>
Subject:      did I offend...

As a list vendor (albeit a very small business) I must base my locksmithing
business around serving the customer.  If that means taking an extra 5
minutes to fill out the necessary paperwork on a $5 purchase, so be it.  If
I serve my customers well, they will continue to be my customers.  COD is an
option that I use.  I am so small that credit card acceptance would take a
big chunk, forcing an increasing in my prices that I cannot justify.  I have
yet have a prospective customer back out of a transaction because of the
necessity to send me either a check or money order, or accept a COD
shipment.  I have yet to have a customer's check bounce, also, although I'm
sure that one day it will.  Yes, I've screwed up orders.  Yes, I've made
them right, too.  It is a two way street.  It is necessary for the customer
to trust the vendor, but the vendor must also trust the customer, and
diligently work to sustain that level of trust.  COD...no problem here!
Steve Sandlin
www.steveslockshop.com
'84 Wolfsburg Westy
'79 Transporter
'00 New Beetle