Date:         Fri, 14 Apr 2000 11:32:02 +0100
Reply-To:     Peter Cassidy <pcassidy@APPLE.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Peter Cassidy <pcassidy@APPLE.COM>
Subject:      Re: Congrats. Jeffrey. Answer to Vendor Rubbish
Comments: To: Ray Hunnam <hunnam@PNC.COM.AU>
Content-Type: text/plain; charset="US-ASCII"

>Good god!  Ron has shipped parts to me over here in Oz and I didn't have any
>cause for complaint.   Guess some of the more vocal list members would say I
>was lucky or soemthing.

As I've said before, too - it's when things go wrong that you know who the
good vendors are. When I was rebuilding my engine last year, I ordered a
new set of rings from Bus Depot. These were duly sent out, along with the
usual bunch of rebuild stuff.

Anyways ... we dismantled the engine in situ, popped the heads & pulled
out
the liners, etc. Then ... *disaster*!! The rings Ron sent out were the
wrong
ones! It was late at night so I just swore loudly & packed it in. Next day
I got on the phone to Ron & explained the situation. Himself and Jerry
De Baun were really helpful. Next day a package arrived. The correct
rings, sent super-duper express from Ron via a local distributor. We were
up-and-building again!!

I'm sure everyone's got their stories. My point is this: not everything
goes right all of the time. That's life. What I was impressed with was
Bus Depot's response to my own little crisis. Since then I've had a
lot of dealings with them.

I'm now living in Ireland, as everyone knows! I'll *still* deal with
Bus Depot & pay the extra mailing costs to Europe.

And that's my story ....

Pete C

--
Peter Cassidy,                   pcassidy@apple.com
Sr. Test Dev. Engineer             +353-21-284316
WW Operations
Apple, Cork.