Date: Wed, 19 Apr 2000 21:43:34 EDT
Reply-To: kenneth d lewis <kdlewis@JUNO.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: kenneth d lewis <kdlewis@JUNO.COM>
Subject: Re: AVP / Repair
Dave;
I feel I must interject my latest experience with AVP. They
rebuilt the heads on our 85 three years ago. Last fall I started getting
exhaust leaks in the coolant. I sent them the heads for inspection. They
volunteered (without me asking) warranty work because my heads were
repaired right before they started using a new method. I paid for
shipping to them and half the usual price. Seemed fair to me.
Drive Safely & Good Luck
Ken Lewis <Kernersville,NC>
86 VW crewcab;60 356B Coupe
--------------------------------------------------
On Wed, 19 Apr 2000 10:53:56 -0700 Undetermined origin c/o LISTSERV
administrator <owner-LISTSERV@GERRY.VANAGON.COM> writes:
>I bought some heads from AVP a few years ago. One seeped coolant from
>around the intake manifolds (was real hard to pin down - the leak was
>under the tube and only happened when the van was warm). They wouldn't
>honor their warrantee at all for this. I also had one of their
>helicoiled
>exhaust stud hole split (the upper one on the port which only has like
>an 1/8" of aliminium over it anyway) down the axis of the bolt. There
>happened to have been what I thought was a paint drip down this same
>exact line when I bought the head. And yes, I used a torque when
>installing the bolt. AVP wanted me to ship the head at my cost back
>to them, and then they would decide if I would get a new head. They
>would in any case, not give me/sell meat cost a new head gasket set
>for either head.
>
>Now, AVP has also been really helpful. They have located other engine
>internals for me when I was rebuilding my engine. And they have sold
>countless rebuilt heads with no complaints. I happened to go to the
>shop and got the only two heads they had in stock, and it looks like
>I got unlucky... As for their warrantees, they are pretty much
>worthless unless you can somehow prove beyond a shadow of a doubt that
>nothing was done wrong with your part since it left their shop which
>includes proving that you drive the van 'correctly' it seems...
>
>dave
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