Date:         Tue, 2 May 2000 08:17:27 -0700
Reply-To:     Stuart MacMillan <stuart@COBALTGROUP.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Stuart MacMillan <stuart@COBALTGROUP.COM>
Organization: The Cobalt Group
Subject:      Re: Trans Noise with Redline MTL?
Comments: To: Shawn Wright <swright@ZUIKO.SLS.BC.CA>
Content-Type: text/plain; charset=us-ascii

Ouch.

You have a poor mechanic, I always love the smoke screen of "never used
that stuff, must not be any good."  Or "Oh, my parts supplier only
warrants the parts for six months."  Geez, pay a bit more and get
quality parts AND stand behind your work.

Clear, understandable warranties in writing are extremely important.
You don't have many options other than persuasion, and if that fails
pursue whatever consumer protection the provence of BC can provide you.

After many years of DIY repairs along with dealing with repair shops I
now only deal with specialists with good reputations for the things I
don't do myself.  The VW transaxle is one of those things I would only
have a specialist who offers a good warranty do.

If you spent $800 US for this job and all he replaced was the pinion
bearing you got took, especially if he won't repair it after failing so
soon.   Having him put in another possibly crap pinion bearing won't
gain you much, after a year you will be in the same position.

One strategy you might try is to have him just do the "remove and
replace" for no charge and ship the box to Daryl at AA Transaxle, he is
not that far away from you.  Have it done right this time for $900 and
get a three year warranty to boot.

--
Stuart MacMillan
Manager, Case Program
800-909-8244 ext. 8208
Fax: 206-269-6360

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