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Date:         Mon, 24 Jul 2000 19:27:38 -0500
Reply-To:     Steve Sandlin <ssandlin@lcc.net>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Steve Sandlin <ssandlin@lcc.net>
Subject:      Re: Mark Stephens

I can't say I'm either surprised or sorry.  They sent me a bad head, and
finally agreed to exchange it.  It took 7 phone calls to get them to credit
me for the bad one, because they charged me for the replacement.  After the
head replacement, I never could get the leaks stopped, and kept blaming my
labor. Finally bought a long block, and found the problem was a crack on
their head between a water jacket and spark plug.  They refused to make it
good.


If I ever treated any of my lock and key customers the way I was treated by
Mark Stephens, I would deserve all the flames generated by this list.
Customer service is the key in the service industry, and they failed at it
miserably.


Steve Sandlin
Steve's Lock Shoppe
www.steveslockshop.com
'84 Wolfsburg Westy
'79 Transporter
'00 New Beetle
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