All good advice. Incidentally, the flue vent covers came back in stock within days, and yours will probably be at your door either today or tomorrow. - Ron Salmon The Bus Depot, Inc. http://www.busdepot.com
> Having worked a number of years in mailorder autoparts I should have known > better. It was a small and simple order; a pump for my Westy > water tank, 3 > gaskets for the outside water and electrical covers, and a flue > vent cover. > The order taker was friendly, I got my list discount, I was told all items > were in stock, shipping was reasonable, and I received my order priority > mail. But when I opened the box yesterday 1) the vent cover was > b/o, and 2) > the rubber grommet pictured with the pump > (http://199.217.241.240/partsimages/255070805.JPG) was missing. I > was told by > BD that the grommet wasn't pictured in their catalog and not available. > In my case, fine. A dab of silicone on my old grommet and I don't need the > cover right now anyway. No big deal.My van is parked in the > driveway. Here's > the point: IF YOU REALLY NEED THE STUFF or you're broke down 200 > miles from > home 1)realize that part# order takers and receving/inventory people are > often new and inexperienced. Its usually where you start in a > company 2) what > is pictured in a catalog may not be what you get (suppliers > change,etc). Ask > when ordering and/or have somebody actually look at the part. 3) > Don't trust > computer inventory. If you really need it have somebody actually pull the > part and verify that there is enough stock so the order ahead of yours > doesn't get the last one. 4)If something is b/o and you really > need it ask to > speak to the owner. The boss may have parts set aside and not > inventoried or > some other resources available to expedite things. > I have no problem with BD. My problem was not remembering my own advice. |
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