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Date:         Tue, 1 Aug 2000 22:56:26 -0500
Reply-To:     CHRIS STANN <cstann@home.com>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         CHRIS STANN <cstann@home.com>
Subject:      Re: 1TV48766BA833021X / JON PETERS /reply
Comments: To: Karl Wolz <wolzphoto@worldnet.att.net>
Content-Type: text/plain; charset="iso-8859-1"

In the 'for what it's worth' department. PLEASE don't pick on folks, like Karl, who are actually doing the rest of us whining shmucks a favor by giving us something we did not have before, the stickers. I don't have one yet, and I'll order when the opportunity comes. In the meantime, let's appreciate their hard work and thank them - it's something people involved in non-profit volunteer-driven organizations don't hear enough of.

----- Original Message ----- From: Karl Wolz <wolzphoto@worldnet.att.net> To: <vanagon@GERRY.VANAGON.COM> Sent: Tuesday, August 01, 2000 10:22 AM Subject: Re: 1TV48766BA833021X / JON PETERS /reply

> You don't get it' do you? > > There is no organization, and the words non-profit are yours, not mine. It > is, as I stated earlier, entirely a volunteer effort. > > I and a few other list-members volunteered to get the sticker project > finished when Ken Wyatt could no longer handle the stress of being > second-guessed continually. He nobly started this project, but was shot > down enough that he said "To heck with it". > > It seemed like a good project, and about a half-dozen of us took it over. > Brent managed the earlier stages of it, like the contest to determine a > design. Frank Condelli did the balloting, and I took care of production and > distribution. I have well over two thousand messages on my hard drive > relating to this project, and have worked on it till after midnight many > nights. It has mostly been a matter of filling in fifteen minutes here and > there. > > The shipment of your stickers WAS timely, in that they went out within a > week and a half of their arrival at my doorstep (during which time I was > fairly busy ferrying my mother-in-law back and forth to the hospital for > breast cancer surgeries). > > Customer service does not really enter into this in that you are not a > customer and I am not in business here. I have tried to help out by taking > on a chore for which everyone but one has been quite happy with both the > product and the service. > > I'm sorry you don't feel that way. > > Karl Wolz > > ----- Original Message ----- > From: "Jon Peters" <jpquick@hotmail.com> > To: <wolzphoto@worldnet.att.net> > Sent: Tuesday, August 01, 2000 7:49 AM > Subject: Re: 1TV48766BA833021X / JON PETERS /reply > > > > Karl, > > > > I would just like to thank you for your timely shipment of merchandise and > > your great customer service skills. Perhaps next time I should just stop > by > > and pick them up from your non-profit organization. > > > > > > > > <wolzphoto@worldnet.att.net> > > >To: "Jon Peters" <jpquick@hotmail.com> > > >Subject: Re: 1TV48766BA833021X / JON PETERS /reply > > >Date: Mon, 31 Jul 2000 18:23:06 -0700 > > > > > >Glad you got them. > > > > > >An estimated timetable was published to the list several times by both > > >myself and Brent Christenson. However, you aren't the only one who > managed > > >to avoid all of those posts. > > > > > >Karl > > > > > >----- Original Message ----- > > >From: "Jon Peters" <jpquick@hotmail.com> > > >To: <wolzphoto@worldnet.att.net> > > >Sent: Monday, July 31, 2000 4:25 PM > > >Subject: Re: 1TV48766BA833021X / JON PETERS /reply > > > > > > > > > > Karl, > > > > You have a point, but I do not believe at the time I ordered > > >Vanagon > > > > Stickers that any of the information was available > > > > concerning non-profit. By using pay pal, is great, but the use of > > >credit > > > > cards to pay and not receving the product for two months without any > > >notice > > > > leaves the customer in the dark. I did not see any indication that an > > >order > > > > list would be established and wait time. This information would calm > > >the > > > > customers for the general public is concerned about using their > personal > > > > information over the internet anyway. I do appreciate the fact that I > > >now > > > > know this was a non-profit > > > > effort. Suggestion non_profitvanagon.comstickers@(your internet > service > > > > provider) > > > > > > > > > > > > The stickers just arrived. > > > > thanks, > > > > Jon > > > > > > > > >From: "Karl Wolz" <wolzphoto@worldnet.att.net> > > > > >To: "Jon Peters" <jpquick@hotmail.com> > > > > >Subject: Re: 1TV48766BA833021X / JON PETERS > > > > >Date: Mon, 31 Jul 2000 08:59:58 -0700 > > > > > > > > > >Hi Jon, > > > > > > > > > >First, let me explain this is entirely a volunteer effort which was > > >done > > >to > > > > >benefit the list members. I am not making a dime off of it, and it > was > > > > >quite deliberately set up to make the price to list members as > > >affordable > > > > >as > > > > >possible. > > > > > > > > > >The announcement went up (as I recall) in May that we were taking > > >orders > > > > >for > > > > >stickers, which, after demand was projected (by orders like yours), > > >were > > > > >ordered from a list member who happens to do stickers and such as a > > > > >sideline/hobby (this also saved a considerable sum). Whether you > paid > > >in > > > > >May or in July does not really matter, since the stickers were only > > >ordered > > > > >in late June. > > > > > > > > > >Other than keeping folks like you from tearing my head off, I am not > > >really > > > > >interested in providing customer service, as this is not a business. > I > > >am > > > > >sure you did not realize that. > > > > > > > > > >Anyway, the good news is that your stickers were mailed last Friday > I > > > > >think - could have been Thursday), and you should be getting them > today > > >or > > > > >tomorrow. > > > > > > > > > >All of the folks who have worked on the stickers have put a lot of > > >unpaid > > > > >effort into this project, from implementing the contest through > > >creating > > > > >and > > > > >monitoring the order form and finally production and distribution. > > >None > > >of > > > > >us had any experience in this type of endeavor before April of this > > >year. > > > > >It's taken a while and there were definitely some rough edges. In my > > > > >opinion, the final product is worth the wait. Hope you agree. > > > > > > > > > >Please let me know when you receive them. > > > > > > > > > >Karl Wolz > > > > > > > > > >----- Original Message ----- > > > > >From: "Jon Peters" <jpquick@hotmail.com> > > > > >To: <wolzphoto@worldnet.att.net> > > > > >Sent: Monday, July 31, 2000 8:32 AM > > > > >Subject: 1TV48766BA833021X / JON PETERS > > > > > > > > > > > > > > > > Karl, I never received my Vanagon Stickers! pay > > >pal#1TV48766BA833021X -I > > > > > > just happen to be employed in the computer business and I think > two > > > > >months > > > > > > is not what I call customer service. You received my money, you > have > > >my > > > > > > email address.(why not check your bank account & follow up with > your > > > > > > customer.) > > > > > > Send(blue stickers) to: Jon Peters > > > > > > 2650 Louisiana Street > > > > > > LONGVIEW, WA 98632 > > > > > > > > > > > > > > >________________________________________________________________________ > > > > > > Get Your Private, Free E-mail from MSN Hotmail at > > >http://www.hotmail.com > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ________________________________________________________________________ > > > > Get Your Private, Free E-mail from MSN Hotmail at > http://www.hotmail.com > > > > > > > > > > > > > > ________________________________________________________________________ > > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com > >


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