Date: Tue, 1 Aug 2000 22:56:26 -0500
Reply-To: CHRIS STANN <cstann@home.com>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: CHRIS STANN <cstann@home.com>
Subject: Re: 1TV48766BA833021X / JON PETERS /reply
Content-Type: text/plain; charset="iso-8859-1"
In the 'for what it's worth' department. PLEASE don't pick on folks, like
Karl, who are actually doing the rest of us whining shmucks a favor by
giving us something we did not have before, the stickers. I don't have one
yet, and I'll order when the opportunity comes. In the meantime, let's
appreciate their hard work and thank them - it's something people involved
in non-profit volunteer-driven organizations don't hear enough of.
----- Original Message -----
From: Karl Wolz <wolzphoto@worldnet.att.net>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Tuesday, August 01, 2000 10:22 AM
Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> You don't get it' do you?
>
> There is no organization, and the words non-profit are yours, not mine.
It
> is, as I stated earlier, entirely a volunteer effort.
>
> I and a few other list-members volunteered to get the sticker project
> finished when Ken Wyatt could no longer handle the stress of being
> second-guessed continually. He nobly started this project, but was shot
> down enough that he said "To heck with it".
>
> It seemed like a good project, and about a half-dozen of us took it over.
> Brent managed the earlier stages of it, like the contest to determine a
> design. Frank Condelli did the balloting, and I took care of production
and
> distribution. I have well over two thousand messages on my hard drive
> relating to this project, and have worked on it till after midnight many
> nights. It has mostly been a matter of filling in fifteen minutes here
and
> there.
>
> The shipment of your stickers WAS timely, in that they went out within a
> week and a half of their arrival at my doorstep (during which time I was
> fairly busy ferrying my mother-in-law back and forth to the hospital for
> breast cancer surgeries).
>
> Customer service does not really enter into this in that you are not a
> customer and I am not in business here. I have tried to help out by
taking
> on a chore for which everyone but one has been quite happy with both the
> product and the service.
>
> I'm sorry you don't feel that way.
>
> Karl Wolz
>
> ----- Original Message -----
> From: "Jon Peters" <jpquick@hotmail.com>
> To: <wolzphoto@worldnet.att.net>
> Sent: Tuesday, August 01, 2000 7:49 AM
> Subject: Re: 1TV48766BA833021X / JON PETERS /reply
>
>
> > Karl,
> >
> > I would just like to thank you for your timely shipment of merchandise
and
> > your great customer service skills. Perhaps next time I should just
stop
> by
> > and pick them up from your non-profit organization.
> >
> >
> >
> > <wolzphoto@worldnet.att.net>
> > >To: "Jon Peters" <jpquick@hotmail.com>
> > >Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> > >Date: Mon, 31 Jul 2000 18:23:06 -0700
> > >
> > >Glad you got them.
> > >
> > >An estimated timetable was published to the list several times by both
> > >myself and Brent Christenson. However, you aren't the only one who
> managed
> > >to avoid all of those posts.
> > >
> > >Karl
> > >
> > >----- Original Message -----
> > >From: "Jon Peters" <jpquick@hotmail.com>
> > >To: <wolzphoto@worldnet.att.net>
> > >Sent: Monday, July 31, 2000 4:25 PM
> > >Subject: Re: 1TV48766BA833021X / JON PETERS /reply
> > >
> > >
> > > > Karl,
> > > > You have a point, but I do not believe at the time I ordered
> > >Vanagon
> > > > Stickers that any of the information was available
> > > > concerning non-profit. By using pay pal, is great, but the use of
> > >credit
> > > > cards to pay and not receving the product for two months without any
> > >notice
> > > > leaves the customer in the dark. I did not see any indication that
an
> > >order
> > > > list would be established and wait time. This information would
calm
> > >the
> > > > customers for the general public is concerned about using their
> personal
> > > > information over the internet anyway. I do appreciate the fact that
I
> > >now
> > > > know this was a non-profit
> > > > effort. Suggestion non_profitvanagon.comstickers@(your internet
> service
> > > > provider)
> > > >
> > > >
> > > > The stickers just arrived.
> > > > thanks,
> > > > Jon
> > > >
> > > > >From: "Karl Wolz" <wolzphoto@worldnet.att.net>
> > > > >To: "Jon Peters" <jpquick@hotmail.com>
> > > > >Subject: Re: 1TV48766BA833021X / JON PETERS
> > > > >Date: Mon, 31 Jul 2000 08:59:58 -0700
> > > > >
> > > > >Hi Jon,
> > > > >
> > > > >First, let me explain this is entirely a volunteer effort which was
> > >done
> > >to
> > > > >benefit the list members. I am not making a dime off of it, and it
> was
> > > > >quite deliberately set up to make the price to list members as
> > >affordable
> > > > >as
> > > > >possible.
> > > > >
> > > > >The announcement went up (as I recall) in May that we were taking
> > >orders
> > > > >for
> > > > >stickers, which, after demand was projected (by orders like yours),
> > >were
> > > > >ordered from a list member who happens to do stickers and such as a
> > > > >sideline/hobby (this also saved a considerable sum). Whether you
> paid
> > >in
> > > > >May or in July does not really matter, since the stickers were only
> > >ordered
> > > > >in late June.
> > > > >
> > > > >Other than keeping folks like you from tearing my head off, I am
not
> > >really
> > > > >interested in providing customer service, as this is not a
business.
> I
> > >am
> > > > >sure you did not realize that.
> > > > >
> > > > >Anyway, the good news is that your stickers were mailed last Friday
> I
> > > > >think - could have been Thursday), and you should be getting them
> today
> > >or
> > > > >tomorrow.
> > > > >
> > > > >All of the folks who have worked on the stickers have put a lot of
> > >unpaid
> > > > >effort into this project, from implementing the contest through
> > >creating
> > > > >and
> > > > >monitoring the order form and finally production and distribution.
> > >None
> > >of
> > > > >us had any experience in this type of endeavor before April of this
> > >year.
> > > > >It's taken a while and there were definitely some rough edges. In
my
> > > > >opinion, the final product is worth the wait. Hope you agree.
> > > > >
> > > > >Please let me know when you receive them.
> > > > >
> > > > >Karl Wolz
> > > > >
> > > > >----- Original Message -----
> > > > >From: "Jon Peters" <jpquick@hotmail.com>
> > > > >To: <wolzphoto@worldnet.att.net>
> > > > >Sent: Monday, July 31, 2000 8:32 AM
> > > > >Subject: 1TV48766BA833021X / JON PETERS
> > > > >
> > > > >
> > > > > > Karl, I never received my Vanagon Stickers! pay
> > >pal#1TV48766BA833021X -I
> > > > > > just happen to be employed in the computer business and I think
> two
> > > > >months
> > > > > > is not what I call customer service. You received my money, you
> have
> > >my
> > > > > > email address.(why not check your bank account & follow up with
> your
> > > > > > customer.)
> > > > > > Send(blue stickers) to: Jon Peters
> > > > > > 2650 Louisiana Street
> > > > > > LONGVIEW, WA 98632
> > > > > >
> > > > > >
> >
>________________________________________________________________________
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> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> ________________________________________________________________________
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> > >
> > >
> >
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