Date: Sun, 13 Aug 2000 08:31:12 -0700
Reply-To: Bill Davidson <wdavidson@thegrid.net>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Bill Davidson <wdavidson@thegrid.net>
Subject: Re: Waiting on my parts from Bus Depot...
Content-Type: text/plain; charset="iso-8859-1"
Ron,
Chill out guy...
Some famous guy one said something like the key to living a happy and
meaningful live is to....
Have the courage to change what can be changed and
The patience to accept the things that can't be changed
and
The wisdom to know the difference...
Ron, you'll never change the fact that some people don't read AND that you
can't please all the people...
Thanks for the great service you provide at Bus Depot,
Bill
----- Original Message -----
From: "The Bus Depot" <ron@netcarrier.com>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Sunday, August 13, 2000 6:23 AM
Subject: Re: Waiting on my parts from Bus Depot...
> Sorry to shout but I am REALLY, REALLY tired of writing this same response
> to the list again, and again, and again, and again, and again, and again,
> and again...
>
> It is also CLEARLY spelled out on the website multiple times. Yet I seem
to
> have to respond to an email like this every couple of weeks. How can I
> POSSIBLY make this any more clear?
>
> PLEASE ALLOW 7-10 WORKING DAYS FOR DELIVERY.
> PLEASE ALLOW 7-10 WORKING DAYS FOR DELIVERY.
> PLEASE ALLOW 7-10 WORKING DAYS FOR DELIVERY.
>
> DELIVERY IN A COUPLE OF DAYS _IS_ AVAILABLE. BUT YOU MUST ASK FOR IT.
> DELIVERY IN A COUPLE OF DAYS _IS_ AVAILABLE. BUT YOU MUST ASK FOR IT.
>
> If you had specified 3-day delivery from us, as you did Gene Berg, then
> you'd have had your parts in 3 working days, as you did Gene Berg's.
Given
> our low prices, even with the few extra bucks for the 3-day service you'd
> have almost certainly come out way ahead of anyone else's pricing.
>
> Every retailer has to choose his combination of price, quality, and
service.
> I offer the highest quality product I can, at the lowest possible price.
If
> I had to keep enough people on payroll to ensure that every order shipped
> same-day, my prices would be higher. As it is, most but not all orders do
> ship in about a day. But you can make sure of this if you're in a rush.
> Pay a couple of extra bucks shipping cost for overnight to 3-day service,
> and you get guaranteed delivery by a certain date. Don't, and you will
> still probably get your order almost as fast (depending on UPS
> time-in-transit to your zip code) but it is NOT guaranteed.
>
> Actually, right now we are normally shipping within a day or so of the
order
> being placed, if not same-day. But this can depend on when your order
> arrives, whether we get a big shipment that day that we have to unload,
> whether the phones are ringing off the hook that day, whether anyone calls
> in sick, etc. etc. This is why we ask for the 7-10 days even though we
> usually don't need it. I'd be willing to bet that your order is already on
> its way. But if you place an order on Monday and want to be SURE to get
it
> by that weekend, you MUST specify expedited delivery.
>
> So if you want expredited service, no problem, it's available. You only
have
> to ask.
>
> Thank you,
> Ron Salmon
> The Bus Depot, Inc.
> http://www.busdepot.com
> (215) 234-VWVW
>
> p.s. My apologies for the frustrated tone of my reply but I am really at
my
> wits end on how to get such a simple message out. If posting it to my
> website in plain english (on a page that you are FORCED to click on to get
> to the order form), placing it in my catalog (again, across from the order
> form), and repeating it on the list 'til I'm blue in the face isn't
enough,
> what am I supposed to do?????
>
>
>
>
> > Normally I wouldn't bitch about service on a list, but the subject was
> > brought up a week or two ago. I am only a 2 day UPS ground ship from
> > bus Depot. I placed my order Monday at 11:30 EST. It's now the weekend
> > and I don't have anything to play with. My Gene Berg shipment that I
> > ordered right before the Depot arrived on Thursday (Ok, I did pay for 3
> > day, but they sent it Mon afternoon).
> >
> > Ron, how about a compromise. Tell us if the stuff is in stock and when
> > it will ship. If we think it will take too long we can then ask for
> > expedited shipping. I would never pay for expedited shipping for an
> > order shipped on Mon. from PA to New England. If its not in stock, or
> > its not going to ship for another week let us know. I would have paid
> > additional shipping to get it here this weekend (no doubt it will arrive
> > cheerfully on Mon. when I have to work).
>
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