Date:         Mon, 28 Aug 2000 11:45:05 -0700
Reply-To:     Colin Carmichael <colincarmichael@yahoo.com>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Colin Carmichael <colincarmichael@yahoo.com>
Subject:      A/C Ducts Falling in 91 GL
Content-Type: text/plain; charset=us-ascii

Thanks to everyone who sent advice about the A/C
Vents.  For those of you who didn't see the original
message, I have a '91 GL with about 54,000 miles on
the odometer. About 4 weeks ago, my wife was driving
along and the 3 middle A/C vents came crashing down.

I did a little looking around and found out Volkswagen
had recalled the vans in 1993 to install reinforcement
plates and fix this problem. I was curious as to
whether or not VW would perform the warratny work 7
years later (It was obvious the warranty work had not
yet been performed on my van).

I called the local dealership and gave the service
manager my VIN. The computer was showing the work had
already been performed.  So I called VW Customer
Service.  The first individual I spoke with listened
to my story and said they couldn't do the recall work
because of the high mileage on the van (I hadn't told
her the mileage - just that it is a 1991 model). I
told her the van has just 54,000 miles on it and then
she said they couldn't do the work because of the age
of the van.  I asked to speak with a supervisor, which
she said she would do, but he was just going to tell
me the same thing.

I presented my case to him and he initially said he
couldn't authorize the work.  I then presented the
problem as a safety issue and he immediately said he
would talk to my local dealership and authorize the
work.  Four days later, the A/C is back in place with
the plates installed.

Thought you'd like to know.

Colin
91 GL

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