Date:         Fri, 15 Sep 2000 14:32:31 -0400
Reply-To:     The Bus Depot <ron@NETCARRIER.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <ron@NETCARRIER.COM>
Subject:      Re: Problems with THE BUS DEPOT - Rear Hatch Struts
Comments: To: Colin Carmichael <colincarmichael@YAHOO.COM>
In-Reply-To:  <20000915161418.3914.qmail@web803.mail.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"

> Hello List.  I bought a set of the "Heavy Duty" Rear
> Hatch Struts from The Bus Depot back in July.  Had
> them on my 91 GL for a few weeks (initially working
> very well) and then they started to fail.  The rear
> hatch would fall to halfway.  I called the Bus Depot
> and they sent another set.  Put them on right away and
> they worked great for about three weeks.  Today, the
> rear hatch struts have failed again.
>
> Has anyone else had problems with these?  I called The
> Bus Depot today and the are refusing to take them
> back.  What a waste of $50.  The guy at their customer
> service desk was claiming my door might have added
> weight.  Not the case - no bike rack or anything.


If someone at the shop refused to take them back, I can't imagine why.  Of
course we'll take them back. These are original equipment German struts, and
we certainly have NOT had any problems with them.  To the contrary, if
anything a couple of people have commented that they are too stiff, not that
they failed.  We have customers who have been using the same set literally
for years.  I am at a complete loss as to why you would have had a problem
with two sets like this.  If you would like to return them, we could issue
you a credit towards a different product, or a refund. It does not seem to
make much sense to send you yet a third set of the same thing, and there is
nothing better that I can send you; these are the best on the market.

- Ron Salmon
  The Bus Depot, Inc.
  http://www.busdepot.com
  (215) 234-VWVW



>
> Interested in your comments.
>
> Thanks
> Colin Carmichael
> Tulsa, OK
>
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