Date:         Thu, 28 Sep 2000 17:58:45 -0500
Reply-To:     Joel Walker <jwalker17@EARTHLINK.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Joel Walker <jwalker17@EARTHLINK.NET>
Organization: not likely
Subject:      Re: vw vanagon a/c vent  BS
Content-Type: text/plain; charset="iso-8859-1"

someone wanted the text of the letter about the air conditioning
ducts. here it is ...

_________________________________________________________________


Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
tel (313) 340-5000

February 1994

Subject: Recall Campaign SU

Dear Volkswagen Owner:

This notice is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle Safety Act. Volkswagen has
determined that a defect which relates to motor vehicle safety exists
in some 1986-1991 model Volkswagen Vanagon and Syncro vehicles
equipped with factory-installed air conditioning.

Our records show that your vehicle is affected by this voluntary
recall action.

Defect Description
Volkswagen has determined that operation of vehicles on rough roads
could, over time, cause breakage of the plastic mounting material used
to attach the air conditioning flow ducts to the roof. If this
happens, the center air flow duct could separate from its attachment
and fall down, which could cause injury to passengers sitting in the
center seat of the vehicle. It could also distract the driver.

Remedy
Your Volkswagen service technician will secure the air flow ducts by
installing a reinforcement bracket. Brackets are available at
Volkswagen repair facilities.

Your Action
Please contact the Service Department of your authorized Volkswagen
retailer for an appointment to have the necessary work performed as
soon as possible. The repair will take less than one hour and will, of
course, be free of charge.

Precautions
If you notice that the air flow duct mounted to the ceiling is loose,
please contact your authorized Volkswagen retailer immediately and
make sure that no passenger is seated in the center seat below the air
duct until the repair is performed.

Service Problem Help
If your authorized Volkswagen retailer fails or is unable to rememdy
the defect free of charge within a reasonable time, please call or
write to:

Volkswagen United States, Inc.
Attn: Customer Relations 3F02-SU
3800 Hamlin Road
Auburn Hills, MI 48326-2855
Toll-free Telephone: (800) 822-8987

If you still cannot obtain satisfaction, you may file a complaint
with:
Administrator
National Highway Traffic Safety Administration
US Department of Transportation
400 Seventh Street, SW
Washington, DC 20590
Telephone: 800-424-9393
(Washington, DC area: 202-366-0123)

We regret any inconvenience this matter may cause; however, as part of
our committment to ensure your safety and maintain your satisifaction
with our product, we would like to repair your vehicle as soon as
possible.

Thank you for driving a Volkswagen.

Sincerely,

Andreas H. Steglich
Product Compliance Manager