Well, after reading a bit further, I'll also interject that I see no reason to ever be abusive to any call taker. This is always counter-productive, and is as good as shooting yourself in the foot. I've been on the receiving end of those calls more times than I'd like to be, and I try to be as careful as I can not to upset whoever I deal with. It is for the reason that I was so personally upset to overhear the comments made about me as the call was being handed off to who I asked for. As innocent as the comment may have been, I have been on the opposite side of the counter, and know what the implications are. Every business has their list of "PITA" customers. I can name a few. Unfortunately, product and service oriented businesses are _always_ more likely to hear the negative comments rather than the positive ones. For this reason, I did my best to explain to every call taker and to Ron himself that I've only ever had positive experiences except to the rash of mis-sent parts, and long waits between. Also, it was unfortunate that I was involved in an account crediting mix-up, but the fact remains. I feel a bit more uneasy with ALL mail order business as a result. I certainly hope that my comments aren't taken as at all negative. Bus Depot is still the first place I look to benchmark prices. Brad |
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