Date:         Wed, 4 Oct 2000 07:14:06 -0500
Reply-To:     Marshall Ruskin <mruskin@PANGEA.CA>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Marshall Ruskin <mruskin@PANGEA.CA>
Subject:      Re: Complaint concerning Bus Depot
Comments: To: Andrew Grebneff <andrew.grebneff@STONEBOW.OTAGO.AC.NZ>
Content-Type: text/plain; charset="iso-8859-1"

Well, most everybody interprets that saying poorly.

So, instead of saying "the customer is always right", let's say:

"The customer is always the customer".

I would also say that those in the customer-service industry, which both of
the previous posters are, could benefit from specialized customer-service
training - so could their employees.

One aspect of said training is on how to deal with irate customers. Thing
is, an irate customer can be turned around in about 30 seconds, once you
know how.

Then the irate customer is your most loyal and happy customer, because he
was the customer in greatest need of assistance - which you can always give
him.

Good Luck.

Marshall Ruskin
Winnipeg, Manitoba
-----Original Message-----
From: Andrew Grebneff <andrew.grebneff@STONEBOW.OTAGO.AC.NZ>
To: vanagon@GERRY.VANAGON.COM <vanagon@GERRY.VANAGON.COM>
Date: Wednesday, October 04, 2000 3:59 AM
Subject: Re: Complaint concerning Bus Depot


>Don't even get me started about Dan Danrich.  I know, I know, they say the
>customer is always right.  Well, bulsh*t.  Sometimes the customer isn't
>right.
>

>- Ron Salmon
>  The Bus DepotŪ, Inc.


Here here! I'm in the taxi business, and we meet some reeally awful
customers too. The customer certainly is NOT always right.

I have only ordered from Ron once (an instrument cluster), and have no
complaint.


Andrew Grebneff
Dunedin, New Zealand
VW & mollusc nut
1969 Kombi with Corvair 2.4 & Powerglide
1984 Caravelle currently engineless
1984 Mitsubishi Galant Sigma 2.0 (FWD)
1986 CE80 Toyota Corolla 1.8DX diesel
1989 CE96 Toyota Corolla 1.8DX van/wagon
1989 CT170 Toyota Corona Select 2.0 diesel