Date:         Wed, 4 Oct 2000 13:39:50 +0100
Reply-To:     Peter Cassidy <pcassidy@APPLE.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Peter Cassidy <pcassidy@APPLE.COM>
Subject:      Re: Complaint concerning Bus Depot
Content-Type: text/plain; charset="US-ASCII"

>
>One aspect of said training is on how to deal with irate customers. Thing
>is, an irate customer can be turned around in about 30 seconds, once you
>know how.
>
>Then the irate customer is your most loyal and happy customer, because he
>was the customer in greatest need of assistance - which you can always give
>him.

Fact is, I've had this experience from Bus Depot. I know I've told this
story hundreds of times before but anyways ....

I ordered a set of rings from BD last year for my engine rebuild. BD sent
out the wrong ones. There I was with a half-built engine (my daily driver)
and no rings. Got on the phone to Ron. He apologised for the error &
immediately got on to a local parts distributor. I had the correct rings
the next day. No questions asked, no messing around. BD paid for the
return
of the incorrect parts & all was well again.

Mistakes occur & it's when they do that you can tell the bad traders from
good. IMO, Ron and Bus Depot are good guys. They turn over a phenomenal
volume of stuff & mail it out to all parts of the world. Of course
they'll have glitches & when they do I've found that they always do the
right thing.

I've bought tons of stuff from Ron over the last few years & have never
regretted it. I'm now living in Ireland & still dealing with BD. And now
that I've just (horror of horrors!! 8-)) picked up a '71 Westy, I intend
to continue dealing with BD. They're the best!

Just IMNSHO!

>Marshall Ruskin
>Winnipeg, Manitoba

Pete C (back in the US next weekend!)

--
Peter Cassidy,                   pcassidy@apple.com
Sr. Dev. Engineer                +353-21-284316
WW Operations Engineering
Apple, Cork, Ireland.