Date:         Wed, 4 Oct 2000 10:02:32 -0500
Reply-To:     arbosch@RA.ROCKWELL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Alan Bosch <arbosch@RA.ROCKWELL.COM>
Subject:      Re: Complaint concerning Bus Depot
Content-type: text/plain; charset=us-ascii

Wading in too deep...?

Reality check here...  Customers can be wrong.  And there are times when
the customer needs to be told they're wrong.  Being in customer service
myself, I'm not about to take a hit because the customer (a) didn't know
what they were talking about; (b) ordered the wrong (fill in the blank)...
(c) ripped my head off and s*it down my neck because or an error - your
fault, my fault, nobody's fault.  Give me the chance to make it right, but
don't become abusive.  You attract more bees with sugar than with salt.

It is my belief that Ron and his staff endeavour to fulfil ALL of orders
they process daily, in a timely, accurate manner.  Manure occurs - and we
all produce manure.  Pick up a shovel and deal with it.  Or walk around it.
Taking your business elsewhere is your option as a customer.  But remember,
manure happens there as well.  And if you're going to become abusive, no
one's gonna want to deal with you eventually.

As a side note, Ron, you need to know that your staff are not exempt from
the responsibility of treating people with respect.  Personally, I will not
do business with BusDepot because of an incident that occurred this past
March or April.  When placing a small phone order, I was laughed at and
told "yeah, right" when I stated my last name.  Trivial?  Yeah, probably.
But the other place I called didn't laugh.  And that's where my business
goes.

Alan Bosch
& Phred ('88 Wolfsburg)
Rochester, NY