> we ship maybe one kit every day. > Of all of those shipped, I have had three complaints _ever_ about a > pipe that wouldn't fit. > As a business owner you should realize that not everyone who is unhappy complains. In fact VERY FEW people complain about anything. That is why poor service is so pervasive. However, you can bet that they tell their friends and associates about thier experience. Smart business people will send out a bill/invoice with a section soliciting feedback about products/service. |
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