At 11:08 PM -0600 1/5/01, Steve Sandlin wrote: >My solution as a vendor was to re-cut the key, second-day air it to him, and >make it right. Yes, I lost a few bucks on that order, but he will send me >more business for my efforts, and continue to recommend me to his friends. This is exactly correct, and as a customer it makes me want to patronize Steve in the future. Thanks, Steve! Coyote -- /\_/\ ____ Ron 'Coyote' Lussier ( ) \ _/__ Lenscraft coyote@lenscraft.com \ / \X / 229 8th Street Unit 4 1.415.241.0815 \_/ \/ San Francisco, CA 94103 |
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