Date: Fri, 5 Jan 2001 11:03:47 -0700
Reply-To: "Mladen, Zoran" <zmladen@SOLANT.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: "Mladen, Zoran" <zmladen@SOLANT.COM>
Subject: Re: customer service opinion needed about list vendor
Content-Type: text/plain; charset="iso-8859-1"
I thought this list was founded to share thoughts and opinions about
Vanagons and Vanagon-related issues - which includes vendors.
I find your comments to be disrespectful to Juli and directly against the
charter of this list. I also find it interesting that you ask her not to
post her opinions to the list, but you have no problems doing so.
This list overly protects Bus Depot. I'm sure they do a fine job, but
apparantly they screw up occassionally. With some regularity, folks post
messages to this list pertaining to mishaps with Bus Depot. And each time,
the author is chastised and a round of recommendations are issued by
numerous folks. I've dealt with Bus Depot once and I had no problem with
them. But apparantly other folks do.
There have been messages that unnecessarily chastise Bus Depot for a small
mishap, but Juli simply asked if her dealing with them was typical - in
other words, she was looking for feedback from the list. Her message was
not spiteful, I thought it simply relayed the exchange she had with Bus
Depot.
Juli attempted to resolve this issue through Bus Depot (unlike some others
who have complained first and tried to resolve second). I think it is wrong
to chastise her for asking.
Z
-----Original Message-----
From: Matthew Utterback [mailto:utterback@CAPITOLADVANTAGE.COM]
Sent: Friday, January 05, 2001 10:33 AM
To: vanagon@GERRY.VANAGON.COM
Subject: Re: customer service opinion needed about list vendor
Please keep your dealings with venders
to yourself. You will hurt the Bus
Depot rep and could be held as slander!
If they were poor in customer service
call and speak to the owner, not the
van LIST!
Thanks.
Juli Tallino wrote:
>
> Hi folks,
>
> gotta a question for you. I ordered a side view
> mirror from The Bus Depot and it came in little
> peices. They (in my opinion) did a minimal job of
> packing. A layer or two of bunched up newspaper
> instead of bubble wrap or styrofoam peanuts.
> Enviromentally more friendly but not really adequate
> to protect glass in the US Mail. I wasn't too
> concerned, any reputable firm would immediately
> replace a broken item and try to make the customer
> happy, right? WRONG! I was told that it was now my
> problem and I had to go get my money back from the
> USPS and then I could order another mirror from them.
> I will not be ordering anything else from them ever
> again, the attitude I recieved on the phone was
> terrible and I got the feeling customer service was
> not a high priority.
>
> So what do you think, am I over reacting? Is it
> reasonable for them to expect me to go through all
> this hassle for their inadequate packing job? I've
> never run into this problem with any other company and
> I do a lot of ordering over the internet.
>
> TIA for the opinions,
> Juli
> 84 Westy "Horace"
>
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