Date:         Fri, 5 Jan 2001 14:25:31 -0800
Reply-To:     Jere & Beth Hawn <jbrschawn@EARTHLINK.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jere & Beth Hawn <jbrschawn@EARTHLINK.NET>
Subject:      Re: customer service opinion needed about list vendor
Comments: To: Phil Baird <mypactor@PACBELL.NET>
In-Reply-To:  <3A561DA4.37996F4C@pacbell.net>
Content-Type: text/plain; charset="Windows-1252"

I agree with what David said about BD playing the odds.  I have seen it over
and over, especially in the bigger corp. who play this game quite
frequently.  However, BD is smaller fish, except to us.  In the realm of
customer service BD is in a better that average position to view customer
reactions and comments.  In fact if I could get comments in quantity and
quality like the on ones that appear here on the list towards a huge
corporation.... One could make millions, DAILY!  I am in Phil's court,
anxiously awaiting BD response, especially when the common references appear
to be along their vital core competencies (mail order).

Jere

 -----Original Message-----
From:   Vanagon Mailing List [mailto:vanagon@GERRY.VANAGON.COM]  On Behalf Of
Phil Baird
Sent:   Friday, January 05, 2001 11:17 AM
To:     vanagon@GERRY.VANAGON.COM
Subject:        Re: customer service opinion needed about list vendor

I agree with you, Ron.  The man has a right to his opinion and to share
it with others. There is NO slander here.  I am anxiously awaiting Bus
Depot's reply.

....Phil in Bakersfield



Ron Lussier wrote:

> >Please keep your dealings with venders
> >to yourself. You will hurt the Bus
> >Depot rep and could be held as slander!
> >If they were poor in customer service
> >call and speak to the owner, not the
> >van LIST!
> >Thanks.
>
> I disagree.  As long as the customer is speaking the truth, it's not
> slander and the information benefits potential customers of the
> vendor.  I would definitely prefer a little more list traffic to
> having all bad vendor behavior swept under the rug.
>
> Coyote
> --
>                          /\_/\      ____
> Ron 'Coyote' Lussier   (     )     \ _/__                   Lenscraft
> coyote@lenscraft.com    \   /       \X  /       229 8th Street Unit 4
> 1.415.241.0815           \_/          \/      San Francisco, CA 94103