Date:         Fri, 5 Jan 2001 09:24:30 -0800
Reply-To:     Juli Tallino <jtallino@YAHOO.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Juli Tallino <jtallino@YAHOO.COM>
Subject:      customer service opinion needed about list vendor
Content-Type: text/plain; charset=us-ascii

Hi folks,

gotta a question for you.  I ordered a side view
mirror from The Bus Depot and it came in little
peices.  They (in my opinion) did a minimal job of
packing.  A layer or two of bunched up newspaper
instead of bubble wrap or styrofoam peanuts.
Enviromentally more friendly but not really adequate
to protect glass in the US Mail.  I wasn't too
concerned, any reputable firm would immediately
replace a broken item and try to make the customer
happy, right?  WRONG!  I was told that it was now my
problem and I had to go get my money back from the
USPS and then I could order another mirror from them.
I will not be ordering anything else from them ever
again, the attitude I recieved on the phone was
terrible and I got the feeling customer service was
not a high priority.

So what do you think, am I over reacting?  Is it
reasonable for them to expect me to go through all
this hassle for their inadequate packing job?  I've
never run into this problem with any other company and
I do a lot of ordering over the internet.

TIA for the opinions,
Juli
84 Westy "Horace"

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