Date:         Fri, 5 Jan 2001 12:00:55 -0700
Reply-To:     Sean Garrett <seangar@HOTMAIL.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Sean Garrett <seangar@HOTMAIL.COM>
Subject:      Juli's mirror & Bus Depot
Content-Type: text/plain; format=flowed

This is typical, even when I order NEW Dell computers, if they are damaged
its UPS's responsibility to resolve the insurance of this item during the
shipping phase of the purchase. Although Dell has great customer suervice &
will usually spearhead this for me. It would be of best interest for the Bus
Depot to help out BUT it is not their resposibility.

Thats just the way shipping works, the shipper carries the insurance and is
resposible.

Your problem is unique, poor packing/handling/cust servc.. All 3 packed into
one experience.

However be compasionate and understanding, it was xmas mail rush, everyone
is frantic. I just bought a seat for my 95 EVC from someone in Miami (Im in
Phx). I went through a bunch of hoops and mistakes (by shipper) before I
finnaly put it in my EVC yesterday. It required a bit of patience on my part
(and sellers too).

SeanG
80 Westy
95 EVC


> > any reputable firm would immediately
> > replace a broken item and try to make the customer
> > happy, right?  WRONG!  I was told that it was now my
> > problem and I had to go get my money back from the
> > USPS and then I could order another mirror from them.
> > I will not be ordering anything else from them ever
> > again, the attitude I recieved on the phone was
> > terrible and I got the feeling customer service was
> > not a high priority.
> >
> > So what do you think, am I over reacting?  Is it
> > reasonable for them to expect me to go through all
> > this hassle for their inadequate packing job?  I've
> > never run into this problem with any other company and
> > I do a lot of ordering over the internet.
> >
> > TIA for the opinions,
> > Juli
> > 84 Westy "Horace"
> >
> > __________________________________________________
> > Do You Yahoo!?
> > Yahoo! Photos - Share your holiday photos online!
> > http://photos.yahoo.com/
>
>--

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