Date:         Fri, 5 Jan 2001 14:03:56 -0500
Reply-To:     David Beierl <dbeierl@ATTGLOBAL.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         David Beierl <dbeierl@ATTGLOBAL.NET>
Subject:      Re: customer service opinion needed about list vendor
Comments: To: JKrevnov@AOL.COM
In-Reply-To:  <5c.56dcb45.2787726b@aol.com>
Content-Type: text/plain; charset="us-ascii"; format=flowed

Especially given that they (in my experience) routinely underpack their
shipments.  I do considerable mail-order business of one type or another,
and Bus Depot stands out as by far the worst -- in fact the only bad --
packer of the bunch (and that includes others that use old newspapers for
packing).  My assumption is that they are aware of this and are betting the
percentages, knowing that any UPS claims will be denied for inadequate
packing and the responsibility thrown back onto them.

I have not had any problems getting them to adjust for shipping damage,
though.  I still think that everyone including them would be happier if
they did a decent packing job.

david

At 01:54 PM 1/5/2001, Rico Sapolich wrote:
>No and no.  In the distance I hear a litany of replies arising from the glut
>of Bus Depot defenders.  Before we are swamped by these good souls, be
>mindful that the BD is a MAIL ORDER BUSINESS.  As such, they are well aware
>of the potential for shipping damage to occur.  With this rather common bit
>of knowledge, it is within their purview to assure that their merchandise
>arrives in good condition.  Anything less, they are not holding up their end
>of the contract.

David Beierl - Providence, RI
  http://pws.prserv.net/synergy/Vanagon/
'84 Westy "Dutiful Passage"
'85 GL "Poor Relation"