Date:         Fri, 5 Jan 2001 15:56:24 -0500
Reply-To:     James Creech <jacreech@VISUALLINK.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         James Creech <jacreech@VISUALLINK.COM>
Subject:      Re: customer service opinion needed about list vendor
Content-Type: text/plain; charset="iso-8859-1"

Perhaps one way to deal with issues like this:  First, approach the party
with whom you have the issue or complaint.  Second, if the response is
inadequate, then share with the larger group - of course with some
sensitivity and care.  Sometimes there is an "intermediate" step that can be
taken in appeal (for instance, to a business owner).   "Speaking the truth
in love" is a Biblical concept, as is keeping the circle of complaint and
confrontation as small as possible, widening it in deliberate steps.  I hope
that even those who don't share my convictions about the Bible will
recognize some value in that approach.  Trying to care for people enough to
extend respect and opportunity to explain themselves (we don't always see
the entire picture from our perspective) or correct their behavior (we would
want the same opportunity, and we too make mistakes) does not mean we are
allowing a bad behavior to run rampant.  It is usually much easier to go
from gentle to stern than vice versa.  And I have observed that adversaries
often soften and come to understand your perspective through this kind of
consideration shown.   But I would defend the right in some cases to
publicize the problem if those principles are followed.

Jim Creech


> > I thought this list was founded to share thoughts and opinions about
> > Vanagons and Vanagon-related issues - which includes vendors.
> >
>
> I agree with the above
>
> > I have had several interactions with the BD.  I have never spoken to
anyone
> > there but instead prefer to do my business online.  With the exception
of one
> > non-response to a request for an obscure part I could not find a part
number
> > for all my transactions have been satisfactory.    I kind of like
newspaper
> > padding ( if it is done well ).  It's interesting to get a sample of the
> > flavor of a different community.
>
> John McLean   87  Vanagon  GL