Date:         Fri, 5 Jan 2001 13:47:50 -0800
Reply-To:     Ron Lussier <rlussier@LENSCRAFT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Ron Lussier <rlussier@LENSCRAFT.COM>
Subject:      Re: customer service opinion needed about list vendor
Comments: To: Lawrence Johnson <larry_avery.johnson@SYMPATICO.CA>
In-Reply-To:  <3A563D33.8875E604@sympatico.ca>
Content-Type: text/plain; charset="us-ascii" ; format="flowed"

>It was predictable.
>Ron Salmon (of the Bus Depot) announces that he is heading off out of the
>country and won't be in touch. Sure enough, someone dumps on him. Is
>it because
>things break down when he isn't there? Or is a matter of an easy target who
>can't fight back.
>Lay off the Bus Depot until Ron returns. Give the guy a chance to
>either remedy
>the problems or explain them away.
>my $0.01 (Cdn) worth

The fact is, if his business runs while he's gone, it should be a
responsible business.  You can't excuse bad customer service on his
being out of the country.

Personally, I'm still awaiting a reply to email (and a phone message)
I left him about 6 months ago.

Coyote
--
                         /\_/\      ____
Ron 'Coyote' Lussier   (     )     \ _/__                   Lenscraft
coyote@lenscraft.com    \   /       \X  /       229 8th Street Unit 4
1.415.241.0815           \_/          \/      San Francisco, CA 94103