Date:         Fri, 5 Jan 2001 23:36:29 EST
Reply-To:     NEJAZZ2@AOL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Michael Jones <NEJAZZ2@AOL.COM>
Subject:      mirror package
Content-Type: text/plain; charset="US-ASCII"

Here is my 2 cents

I've worked in the e-commerce industry for over 4 years. I've seen the
shipping problem before. I have never dealt with bus depot nor do I know them.

It appears to me that Bus Depot is a small company that sells parts cheap.
They may not have the resources that a big company has. I know from
experience that proper packing materials are very expensive. If they are a
Mom & pop shop they may be trying their best to package their shipments well
while not laying out hugh amounts of money for packaging. Their are minimum
order requirements for the proper packaging material that could me more then
their yearly revenue. Bubble wrap and peanuts are expensive.

Cut them some slack, they are  obviously not making millions on servicing
vanagon owners.

The company I work for went to UPS and the USPS and asked them for their
recommendations on how to ship our product. We followed their rules and still
have product delivered broken.

One more comment.
So one item was delivered broken, How many orders were fine. The Internet is
very a powerful media. At one company I worked for we sold 700 pieces of one
item. One person didn't get their order. I replaced their order and credited
their credit card so that they got the item for free. They posted slanderous
comments everywhere and hurt our sales for a short time. EVEN THOUGH THEY GOT
THE PRODUCT FOR FREE they woul not let up until we were removed from the host
site. They hurt us bad.

MY Point
You all need a source for parts and they are probably doing the best they can
with the resources they have. DON't DESTROY THEM

thanks
ex 89 syncro owner