snip/ I tried to contact S&S many times but they never reply or call back. Has anyone else noticed this? /snip YES !!!! I have experienced the worst treatment by S&S that I have ever had dealing with a supplier and I worked as a material-purchasing agent for an engine remanufacturer (Deere) for several years. My experience began one year ago when I purchased a header system and muffler from S&S. It arrived 3 weeks later after four phone calls to find out where it was. S&S claimed they had shipped it but it was lost in transit (I know, UPS). Two weeks later, I went to install the thing and discovered the 'slip' fit tubing for the header would not slip into place and slipped into the wrong place and stuck. I worked on this thing for two days. Speaking with S&S was becoming bi-weekly for me and they knew my name at the phone desk. Their engineering dept. indicated I was at fault and told me to apply heat to the tubing to get it to fit. Two days later, it would not budge. After several more phone calls I returned the item (UPS for the tracking) and when I got confirmation it was received, phoned them to get a resolve. They denied ever receiving it even though I have the signature of someone in the front office and the RGA# they assigned. No resolution. I then used my stock exhaust and bolted on the S&S muffler. One month later, noise from my Van was beginning to wake the neighbors and I investigated only to discover the muffler flange was warped. I am now out $300 for an entire system and just wanted to share this experience with the listees...(anyone want an S&S muffler with one month service and a warped flange?) I would NEVER recommend an S&S product to anyone based on my experience with their quality (very poor) and their customer service (lack of and rude). If you are thinking of an S&S system, don't. Go to Stebro, surely someone who subscribes to this list understands the perils of some VW owners, besides his system is stainless and not flash-rust black paint like the S&S system. I'm sure someone has had a good experience with this company and perhaps even their system, I'm not here to lambaste the company just share my experience in dealing with them. I would welcome any response from S&S as I still posses all documentation of this transaction. Stay cool and quiet. Jeff Birk '89 Wolfsburg GL (Road Whale) '82 MB 240D (Slo Mo) |
Please note - During the past 17 years of operation, several gigabytes of
Vanagon mail messages have been archived. Searching the entire collection
will take up to five minutes to complete. Please be patient!
Return to the archives @ gerry.vanagon.com
The vanagon mailing list archives are copyright (c) 1994-2011, and may not be reproduced without the express written permission of the list administrators. Posting messages to this mailing list grants a license to the mailing list administrators to reproduce the message in a compilation, either printed or electronic. All compilations will be not-for-profit, with any excess proceeds going to the Vanagon mailing list.
Any profits from list compilations go exclusively towards the management and operation of the Vanagon mailing list and vanagon mailing list web site.