Date: Tue, 9 Jan 2001 07:31:38 -0500
Reply-To: Jeff Birk <planetp@EARTHLING.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Jeff Birk <planetp@EARTHLING.NET>
Subject: Re: S&S Headers oxygen sensor placement?
snip/
I tried to contact S&S many times but they never reply or call back.
Has anyone else noticed this?
/snip
YES !!!!
I have experienced the worst treatment by S&S that I have ever had dealing
with a supplier and I worked as a material-purchasing agent for an engine
remanufacturer (Deere) for several years. My experience began one year ago
when I purchased a header system and muffler from S&S. It arrived 3 weeks
later after four phone calls to find out where it was. S&S claimed they
had shipped it but it was lost in transit (I know, UPS). Two weeks later,
I went to install the thing and discovered the 'slip' fit tubing for the
header would not slip into place and slipped into the wrong place and
stuck. I worked on this thing for two days. Speaking with S&S was
becoming bi-weekly for me and they knew my name at the phone desk. Their
engineering dept. indicated I was at fault and told me to apply heat to the
tubing to get it to fit. Two days later, it would not budge. After
several more phone calls I returned the item (UPS for the tracking) and
when I got confirmation it was received, phoned them to get a resolve.
They denied ever receiving it even though I have the signature of someone
in the front office and the RGA# they assigned. No resolution. I then
used my stock exhaust and bolted on the S&S muffler. One month later,
noise from my Van was beginning to wake the neighbors and I investigated
only to discover the muffler flange was warped. I am now out $300 for an
entire system and just wanted to share this experience with the
listees...(anyone want an S&S muffler with one month service and a warped
flange?)
I would NEVER recommend an S&S product to anyone based on my experience
with their quality (very poor) and their customer service (lack of and
rude). If you are thinking of an S&S system, don't. Go to Stebro, surely
someone who subscribes to this list understands the perils of some VW
owners, besides his system is stainless and not flash-rust black paint like
the S&S system.
I'm sure someone has had a good experience with this company and perhaps
even their system, I'm not here to lambaste the company just share my
experience in dealing with them.
I would welcome any response from S&S as I still posses all documentation
of this transaction.
Stay cool and quiet.
Jeff Birk
'89 Wolfsburg GL (Road Whale)
'82 MB 240D (Slo Mo)
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