Date:         Fri, 19 Jan 2001 16:47:51 EST
Reply-To:     BenTbtstr8@AOL.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Benjamin Tan <BenTbtstr8@AOL.COM>
Subject:      Re: Van-Again
Comments: To: duncancameron@mindspring.com
Content-Type: text/plain; charset="US-ASCII"

All kidding aside.

Ken,

When I worked for AT&T in the early 80's they surveyed customers monthly.
Their research told them that a dissatisfied customer will tell more than 200
people on the very month of their experience. On the other hand, a satisfied
customer will only tell two other people in six months. This was before the
advent of the Internet.

So I guess you should be thankful when people aren't talking about you. Most
of the time it means you are doing your job. Assuming of course that you are
still getting orders.

BenT
San Francisco

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