Date:         Fri, 25 May 2001 13:26:38 -0500
Reply-To:     Chris Stann <ChrisS@INFORMS.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Chris Stann <ChrisS@INFORMS.COM>
Subject:      Re: Sears disaster - Dumb Technicians
Comments: To: "Fitz-Randolph, Douglas" <Doug@BEACONMARKETING.NET>
In-Reply-To:  <E0B8B4B6B943D411B91A0050DA0A3187514691@EXCHANGEPWM>
Content-Type: text/plain; charset="iso-8859-1"

>Be safe and make things as s-i-m-p-l-e for the
>tire shop employee as humanly possible!!!

He he... you just reminded of a funny incident that happened years ago while
working at a *major Japanese brand* dealership service department (I know,
we're not all perfect).  One of our 'less-qualified', maybe inbred, service
'technicians' performed an oil change on a two-year-old vehicle.  I noticed
he pulled out of his service stall, drove around the building, pulled right
back in, and popped the hood.  I asked "What happened?"  He replied as he
scratched his head while chewing dip and staring at the engine "I think I
forgot to put the oil back in to the motor.  It was makin' a heck of a
racket."  He did, and it did.

Don't worry, he now works at a Ford dealership.

Chris.