Date: Thu, 24 May 2001 23:44:00 -0700
Reply-To: David Marshall <vanagon@VOLKSWAGEN.ORG>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: David Marshall <vanagon@VOLKSWAGEN.ORG>
Subject: Re: Sears disaster- LONG
In-Reply-To: <001101c0e4bb$1ee7d120$a7fa96d1@2bpd901>
Content-Type: text/plain; charset="iso-8859-1"
I go to the same place every time to get my tire work done - they are not
the cheapest, I don't even care about the price they charge me. They do a
great job and they know their stuff. A father and son operation and these
two guys really care about what is going on with their work and with their
customers. Chain stores are all the same, dumb monkeys that try work on
your automobile. You get what you pay for - unfortunately in this world
people will spend hours and hours to find out where they can save $5 on a
set of tires or other item in that price range. Is it worth it? Almost
never in my opinion, unless you get getting some commodity item like Kraft
Dinner.
David Marshall - Volkswagen Enthusiast Quesnel, British Columbia, Canada
78 VW Rabbit [1.8L]
84 VW Westfalia with I4 [For Sale]
84 German Army VW Double Cab [For Sale]
87 Audi 5000 Quattro
87 VW Fox Sedan
88 VW Syncro Double Cab
David's Volkswagen Home Page
http://www.volkswagen.org
Fast Forward Automotive Inc.
http://www.fastforward.ca
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]On Behalf Of
mattf
Sent: May 24, 2001 6:36 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Sears disaster- LONG
Well, I finally ordered 4 new tires for my van. I decided to get the
Yokahama's from Tirerack. I ordered them Thursday and had them Tuesday,
excellent service. I had to go by Sears anyway so I decided to have them
mount and balance them. I had one flat tire in the back of the van and I
was using the spare, which was the only decent tire on the van. I asked the
service manger to make sure that the spare ( Michelin ) was left alone and
the flat tire was replaced. I even made sure that he wrote it on the job
ticket and highlighted it. I was told " We are very careful with these kind
of things, stop back in an hour to pick it up."
45 minutes later...
The van was on the lift with all wheels removed. Two tires,
including the good spare, had been removed from the wheels and were headed
towards scrap. The flat tire was still in the van 6' in the air. After
explaining this to the mechanic ( I'll use that term loosely ) , he
apologized and agreed to remount the spare. I requested the self adhesive
wheel weights and went back to the waiting room.
10 minutes later..
The "mechanic" returned and explained that he could not use the adhesive
weights, they wouldn't stick to the wheels. " We could use them, but we
would have to clean the wheels. " NO SH*T !" I agreed that the could use
the other one's as long as they were the right one's for alloy wheels...
Next the "mechanic" was having trouble balancing a wheel, so he brought
"mechanic #2" over to offer his expertise. Mechanic #2 informed me that
they could not balance this wheel because it was severely cracked, he said I
would have to scrap this wheel. Surprised, I went to check the wheel. I
explained to him that it was road tar, and showed him other spots on the
surface of the wheel. He only hesitantly agreed with me after I removed the
"crack" with my fingernail. Mechanic #2 was no longer interested in
helping.
When the balancing was finally complete, I saw mechanic #1 reach in to
turn the steering wheel and noticed that the door wouldn't shut properly. I
looked under the van to see where the lift was staged, right across the rear
of the gas tank. Needless to say, I quickly pointed out to him that he had
crushed my gas tank in two places. "oh, really? It's not leaking." I
walked away frustrated.
A few minutes later the van was back on the ground. The mechanic greeted
me when I came back out " I checked your tank, it's fine. It popped right
back out when I put it down." So I looked to confirm what he said. The
drivers side cross member was pushed up into the tank, about 1" higher than
it should be. The passenger side was almost back where it should be, but
there was a nice fresh crease about 1/4 -1/2" deep and 3 - 4" long. I asked
him to look again. "Oh, I'll see if the manger is here." The assistant
manager came out but was physically unable to look under the van. He asked
mechanic#2 to give his opinion. "It's not leaking." He was also quick to
point out that there was a dent towards the front of the tank and I had
probably bottomed the van out on some big rocks. I agreed with him that
there was a dent, but also showed him the "fresh" creases on both sides of
the tank. My point was that the tank was not crushed when I arrived, it
shouldn't be when I leave. "It's not leaking, it'll be ok." I could have
made a scene but I was reassured that the manager would call me to
straighten things out the following day.
I also arrived home to find that I had 3 black valve stems and 1 chrome.
They also hadn't removed any of the stickers off of the tire tread. I know
it's purely cosmetic, but irritating all the same. For $68 worth of nothing
but mounting and balancing, you would at least hope it was done well.
On a positive note, The tires are excellent. Also the manager did call
on time and promised to pay for a replacement tank. I learned once and for
all to avoid the big chains...overpriced and sloppy to say the least. It
pays to watch these clowns, I wouldn't have noticed this tank if I didn't
look over his shoulder. All it cost to mount these tires was $68.00,
2+hours, and a gas tank...and that wasn't even on sale.
Anyone have advice on where to buy or not buy a gas tank?
Thanks.