Date: Thu, 26 Jul 2001 12:08:08 -0700
Reply-To: "diverse_imaging@yahoonixthespam" <diverse_imaging@YAHOO.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: "diverse_imaging@yahoonixthespam" <diverse_imaging@YAHOO.COM>
Subject: Re: Horrible service from BusDepot!
Content-Type: text/plain; charset="iso-8859-1"
FWIW, my first experience with Bus Depot has been fine. I placed a small
order about a week ago (over the phone), was told then that part of my
shipment was on backorder, but that the balance was in stock and ready to
go.
I called yesterday evening, confirmed that the parts were shipped (Priority
Mail), and just received them not 10 minutes ago. Everything in order, no
problems. I'm sure to order again in the future.
As far as Westfalia.org, while I feel it's a wealth of information, "Capt.
Mike" is often a major ass.
I can appreciate his desire for organization, but his zeal for "moderating"
alienates people looking for help or posing a question. If you don't search
the entire site and place your question or comment in exactly the correct
spot that serves his idea of where it should be, it will be deleted. Even
when the topic is a gray area, there is no latitude: it should fit his
"posting guidelines" exactly.
And to post a question that is EASILY FOUND on page 9788 of the Bentley,
chapter 8, subsection 3, paragraph 12 will get a snide remark to reference
the manual before posting such frivolous matter on his site. I had noted on
one question that my Bentley was ordered, but hadn't arrived yet, but I
needed help ASAP. Still no quarter from the good cap'n.
I once posted a question about window tint, remarking that I wasn't sure if
it was interior or exterior, but since the tint goes on the "inside" of the
glass, I posted in the "Interior" section of the message board. Not only was
my message moved to another area-- which was fine, I admit it could be seen
either way- but a snide comment was attached.
All said, I wouldn't place a ton of faith in Westfalia.org's opinion based
on a couple of comments. From what I recall from the discussion between Bus
Depot and da cap'n, there were definitely TWO sides to that situation.
Remember, when it's YOUR forum, and you control the spin, you can make it
seem any way you please. At least Ron was given a chance to reply, I'll
concede that much.
This mailing list is a far friendlier place to ask for help, pose a
question, relate an anecdote, or just plain whine. Trip reports are great,
and the people here seem like my kinda folk. I wish I had more technical
expertise to help others, but once in a while, something comes up that I
know something about and I am happy to contribute. I think that's the
feeling of most on here. In that vein, I've seen the Bus Depot step in a few
times offering help, and I never get the sick feeling it's a marketing
ploy -- he seems to genuinely care about the people that support his
business.
Rant off. Thanks for listening.
----- Original Message -----
From: "Ri" <staff@EARTHNOW.ORG>
To: <vanagon@GERRY.VANAGON.COM>
Sent: Thursday, July 26, 2001 11:01 AM
Subject: Horrible service from BusDepot!
> Hi Fellow Vanagoners,
>
> I had heard the horror stories about the Bus Depot from the Vanagon List,
> and from Westfalia.org. In fact, the negative comments about Bus Depot
from
> Westfalia.org were so nasty, that I just thought the guy who ran the site
> was just some rude guy that loved to cause trouble!
>
> I was wrong!
>
> I have been waiting 10 days for my order of tank outlets, a westy sticker
> for the fridge and the gaskets for the outlets. I had placed a much larger
> order with Go Westy! that very same day, and I received that order a week
> ago. It was packed very well, and was all inclusive of the order. It even
> included installation instructions for some items!
>
> I called the Bus Depot yesterday, left a message to return my call. Then
> sent them an email. Didn't hear anything, so today called them and was
told
> my order was never shipped because they don't have the parts.
>
> I had to wait 10 days to call THEM to find this out? They had my email
> address, as well as my phone number. I have been on hold on my project for
> 6 days with everything torn apart in the carport waiting. <sigh>
>
> I just wanted share this with others, so your projects won't get waylayed
> by an inept business operation. I definately suggest Go Westy! Their
> service and help has been awesome.
>
>
> The River Clan
> ######################
> 87 GL Westy - "Sigmund"
> 67 Singlecab - "Klaus"
> 96 850 Turbo - "Helga"
>
>
>
>
> The River Clan
>
> '87 Wannabee Westy
> '67 Singlecab
> '96 850 Turbo
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