Date: Thu, 26 Jul 2001 13:50:22 -0700
Reply-To: Tony <tgerr95@YAHOO.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Tony <tgerr95@YAHOO.COM>
Subject: Re: Horrible service from BusDepot!
In-Reply-To: <000a01c11606$4ed9dc80$de0c2904@earthlink.net>
Content-Type: text/plain; charset=us-ascii
Gotta say my 2c worth -
1. I'm new to vanagon ownership
2. Ordered from Bus Depot - the heavy duty air cleaner
on special was out of stock - they emailed me promptly
about the out of stock.....
SO for this guy - no problems
Tony
'89 Carat
"agnes"
--- "diverse_imaging@yahoonixthespam"
<diverse_imaging@YAHOO.COM> wrote:
> FWIW, my first experience with Bus Depot has been
> fine. I placed a small
> order about a week ago (over the phone), was told
> then that part of my
> shipment was on backorder, but that the balance was
> in stock and ready to
> go.
>
> I called yesterday evening, confirmed that the parts
> were shipped (Priority
> Mail), and just received them not 10 minutes ago.
> Everything in order, no
> problems. I'm sure to order again in the future.
>
> As far as Westfalia.org, while I feel it's a wealth
> of information, "Capt.
> Mike" is often a major ass.
>
> I can appreciate his desire for organization, but
> his zeal for "moderating"
> alienates people looking for help or posing a
> question. If you don't search
> the entire site and place your question or comment
> in exactly the correct
> spot that serves his idea of where it should be, it
> will be deleted. Even
> when the topic is a gray area, there is no latitude:
> it should fit his
> "posting guidelines" exactly.
>
> And to post a question that is EASILY FOUND on page
> 9788 of the Bentley,
> chapter 8, subsection 3, paragraph 12 will get a
> snide remark to reference
> the manual before posting such frivolous matter on
> his site. I had noted on
> one question that my Bentley was ordered, but hadn't
> arrived yet, but I
> needed help ASAP. Still no quarter from the good
> cap'n.
>
> I once posted a question about window tint,
> remarking that I wasn't sure if
> it was interior or exterior, but since the tint goes
> on the "inside" of the
> glass, I posted in the "Interior" section of the
> message board. Not only was
> my message moved to another area-- which was fine, I
> admit it could be seen
> either way- but a snide comment was attached.
>
> All said, I wouldn't place a ton of faith in
> Westfalia.org's opinion based
> on a couple of comments. From what I recall from the
> discussion between Bus
> Depot and da cap'n, there were definitely TWO sides
> to that situation.
> Remember, when it's YOUR forum, and you control the
> spin, you can make it
> seem any way you please. At least Ron was given a
> chance to reply, I'll
> concede that much.
>
> This mailing list is a far friendlier place to ask
> for help, pose a
> question, relate an anecdote, or just plain whine.
> Trip reports are great,
> and the people here seem like my kinda folk. I wish
> I had more technical
> expertise to help others, but once in a while,
> something comes up that I
> know something about and I am happy to contribute. I
> think that's the
> feeling of most on here. In that vein, I've seen the
> Bus Depot step in a few
> times offering help, and I never get the sick
> feeling it's a marketing
> ploy -- he seems to genuinely care about the people
> that support his
> business.
>
> Rant off. Thanks for listening.
>
>
> ----- Original Message -----
> From: "Ri" <staff@EARTHNOW.ORG>
> To: <vanagon@GERRY.VANAGON.COM>
> Sent: Thursday, July 26, 2001 11:01 AM
> Subject: Horrible service from BusDepot!
>
>
> > Hi Fellow Vanagoners,
> >
> > I had heard the horror stories about the Bus Depot
> from the Vanagon List,
> > and from Westfalia.org. In fact, the negative
> comments about Bus Depot
> from
> > Westfalia.org were so nasty, that I just thought
> the guy who ran the site
> > was just some rude guy that loved to cause
> trouble!
> >
> > I was wrong!
> >
> > I have been waiting 10 days for my order of tank
> outlets, a westy sticker
> > for the fridge and the gaskets for the outlets. I
> had placed a much larger
> > order with Go Westy! that very same day, and I
> received that order a week
> > ago. It was packed very well, and was all
> inclusive of the order. It even
> > included installation instructions for some items!
> >
> > I called the Bus Depot yesterday, left a message
> to return my call. Then
> > sent them an email. Didn't hear anything, so today
> called them and was
> told
> > my order was never shipped because they don't have
> the parts.
> >
> > I had to wait 10 days to call THEM to find this
> out? They had my email
> > address, as well as my phone number. I have been
> on hold on my project for
> > 6 days with everything torn apart in the carport
> waiting. <sigh>
> >
> > I just wanted share this with others, so your
> projects won't get waylayed
> > by an inept business operation. I definately
> suggest Go Westy! Their
> > service and help has been awesome.
> >
> >
> > The River Clan
> > ######################
> > 87 GL Westy - "Sigmund"
> > 67 Singlecab - "Klaus"
> > 96 850 Turbo - "Helga"
> >
> >
> >
> >
> > The River Clan
> >
> > '87 Wannabee Westy
> > '67 Singlecab
> > '96 850 Turbo
>
>
>
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