Date:         Fri, 7 Sep 2001 05:18:51 +0200
Reply-To:     Jutta & Christian Knust <knust-net@GMX.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Jutta & Christian Knust <knust-net@GMX.NET>
Subject:      Re: Power Steering Questions - News
Comments: cc: ron@busdepot.com
Content-Type: text/plain; charset="us-ascii"

Re: Power Steering Questions - News
vanagon@GERRY.VANAGON.COM
ron@busdepot.com


>If you called Customer Service (rather than the toll-free order-desk
>number), the person you spoke to should have been able to find this out
>for you if he didn't already know it. (...)
>If you call Customer Service and can't get the answer you need, you can
>either ask for Dan, the store manager, or email Jerry at
sales@busdepot.com,
>both of whom are quite knowledgeable about most of the parts

Hey Ron,
thanks for your reply. I definately punched in VWVW, not BUSDEPOT, so I
called the Customer Service. I got the answer "I have no way of knowing who the
remanufacturer is", which was for my European ears a clear message. I expect
that anyone answering a phone in a company does in fact represent his company
and would find out if he does not know what the guy on the other end wants to
know, without me asking for his boss and by doing so basically insulting his
or her intelligence and service-orientation. After all, this is the U.S.A.,
the holy grail of customer service for all Europeans. I did not think much of
it first because I called BusDepot pretty much first thing, but when I later
noticed that even the not-VW-oriented guys at the big part chains easily did
come up with the remanufacturer's name I started to wonder.
Well, I would obviously buy ZF products anytime since there's not much
better quality anywhere else, but as you noted, it's a price issue. If they in
fact ask more than $480 for a remanufactured job, then I'd buy their new stuff
directly from VW.

Thanks again
Regards
Chris

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