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Date:         Fri, 7 Dec 2001 15:18:07 -0500
Reply-To:     briandeanatkins@NETSCAPE.NET
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Brian Atkins <briandeanatkins@NETSCAPE.NET>
Subject:      Re: Sale @ Bus Depot
Content-Type: text/plain; charset=iso-8859-1

Ron,


As Vanagon owner who has a van with long list of items that need attention, I appreciate anyone who goes out of their way to make owning and maintaining a VW easier and less expensive.  That's why I have to say 'thank you' for the everyday discounts that you offer mailing list members and the special effort for today's sale.


From someone who comes from a background in retail, I can appreciate the effort and cost associated with running a sale.  But, when the sale has a great deal of limitations imposed on your customers, it makes the final sale more difficult to justify.


I recently ordered my CV joints, Bently manual, and shocks from your company.  After I received the parts, I went through your catalog, making another long list of items that my Vanagon needs.  Today, I was ready to order almost everything on the list from Bus Depot.   After the order was in the computer and ready for payment, I found that my total discount on an order of about $700 amounted to less than $23.


I learned that the discount only applied to items that you had on-hand, even items that you normally stock (namely seals and shift rod parts).  Though you would have to re-order them in for normal stock anyway, these items did not apply for a discount.   I guess what irks me the most is that I spent about 45 minutes on the phone to order parts and only at the end of the order did I find out that the discount was much less than I had calculated.  The way you made it sound in your email to the Vanagon list that we could expect some real savings.


Ron, I appreciate the fact you do offer discounts to members of this group.  I also like the fact that you usually have the lowest prices on vanagon parts on the East Coast.  But, I'll probably think twice next time before jumping on a 'sale' at Bus Depot.


Brian Atkins
'85 Vanagon (Family Mobile)
'73 Beetle (long term project)




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