Date:         Fri, 25 Jan 2002 22:41:30 -0500
Reply-To:     kayakjr@JUNO.COM
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         John Reynolds <kayakjr@JUNO.COM>
Subject:      Re: Bus Depot Sucks
Content-Type: text/plain

I said I'd never join one of these "sos & so is terrible" rants but this
burns me.  Only if you get burned by a place several times and they can't
/ don't help you should it be posted to the list.

To counter  - I busted a fuel sender just before a trip.  I told the Bus
Depot what I needed and when I needed it by and they came through
arranging it to be dropped shipped overnight from their source since it
was not in stock, if I remember correctly. - clear communication on MY
and THEIR part. It put the part in my hand the day I needed it!

Once I was doubled charged on my credit charge, I called and it was
cleared up promptly, without any problem and they apoligized and even
gave me a credit - I call that customer service!

I think we are lucked to have people like Ron and Ken (Van Again) and Bus
Boys who work is related to a passion - we not 10% or 1% of their
business we are VW van people - 100% of their business.

John R

I starting to think I shouldn't even push the send key