Date:         Fri, 25 Jan 2002 18:44:57 -0500
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: Bus Depot Sucks
Comments: cc: mark_hb@HOTMAIL.COM
In-Reply-To:  <F98KAss3I6X8erghcdP0000ff37@hotmail.com>
Content-Type: text/plain; charset="iso-8859-1"

>  If you want really rude service shop at Bus Depot. They don't believe in
customer service.
>  If you call their parts by number line and all you have to do is reroute
your destination they refuse to help you.


That's absolutely right.  Because the parts by number line is strictly for
ordering parts by number - as you already know!

I mention it on this list repeatedly.
It's in my signature (below) on every email as well.
It's plastered ALL OVER the website and on EVERY SINGLE page of my catalog.
And just in case you still don't understand, there is even a recording that
tells you so when you dial the number, before it even connects you to an
operator.

So indeed, you called a number that even YOU referred to as a parts by
number line, and asked to do something other than order a part by number,
and were referred to the correct phone number.

Just in case I am being less than 1000% clear, let me say it again, shouting
this time...

THE TOLL-FREE ORDER LINE IS FOR ORDERS BY PART NUMBER ONLY.  NO OTHER
SERVICE CAN BE PROVIDED ON THAT NUMBER.  PERIOD.

For all other matters - yes, ALL other matters, including rerouting an
order, you must call customer service at 215-234-8989.  That reaches people
who know how to change orders, rather than people who are simply trained to
enter number and quantity.

Sorry for shouting, but jeez, I do get tired of having to go through this
every month or so.  I don't think I could possibly be any clearer about
this.

Thank you to all of those customers who understand this policy and
cooperate.  Many of you will remember when there was no toll-free line for
parts ordering at all, even by part number.  Why do I get so much grief for
ADDING a convenience (toll-free ordering by part number) that I did not
offer before?

So, Mark, indeed please do go ahead and find another supplier, because I
won't sell to you anymore.

- Ron Salmon
  The Bus Depot, Inc.
  (215) 234-VWVW
  www.busdepot.com

_____________________________________________
Toll-Free for Orders by Part #    1-866-BUS-DEPOT