Date:         Tue, 12 Mar 2002 16:53:53 -0500
Reply-To:     David Beierl <dbeierl@ATTGLOBAL.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         David Beierl <dbeierl@ATTGLOBAL.NET>
Subject:      Re: Important Change regarding Bus Depot E-mail & website (NVC)
Comments: To: The Bus Depot <vanagon@BUSDEPOT.COM>
In-Reply-To:  <IBEMIMEBBBEOIIGIKKAHGELMEBAA.vanagon@busdepot.com>
Content-Type: text/plain; charset="us-ascii"; format=flowed

At 04:38 PM 3/12/2002, The Bus Depot wrote:
>location 200 miles from the shop, there were also complaints about slow,
>incomplete, or unanswered email.

Boy I'll say.  Talk about your black hole...


>So, as of now, it's back under my direct control.  All website orders and
>email (either via the website form or to sales@busdepot.com) now go right to
>the shop, under the direct supervision of either myself or my store manager
>Dan Sheridan. This will result in a dramatic improvement in both the speed
>and quality of email response from The Bus Depot.  It will mean that you can
>email rather than phone, and be confident of receiving a quick and complete
>response.  I am looking for same or next business day response to every
>email as quickly as we can attain it.  And as a side benefit, telephone

Congratulations.  Sounds like a truly excellent move.

cheers
david


--
David Beierl - Providence, RI
  http://pws.prserv.net/synergy/Vanagon/
'84 Westy "Dutiful Passage"
'85 GL "Poor Relation"