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Date:         Tue, 12 Mar 2002 16:53:53 -0500
Reply-To:     David Beierl <dbeierl@ATTGLOBAL.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         David Beierl <dbeierl@ATTGLOBAL.NET>
Subject:      Re: Important Change regarding Bus Depot E-mail & website (NVC)
Comments: To: The Bus Depot <vanagon@BUSDEPOT.COM>
In-Reply-To:  <IBEMIMEBBBEOIIGIKKAHGELMEBAA.vanagon@busdepot.com>
Content-Type: text/plain; charset="us-ascii"; format=flowed

At 04:38 PM 3/12/2002, The Bus Depot wrote: >location 200 miles from the shop, there were also complaints about slow, >incomplete, or unanswered email.

Boy I'll say. Talk about your black hole...

>So, as of now, it's back under my direct control. All website orders and >email (either via the website form or to sales@busdepot.com) now go right to >the shop, under the direct supervision of either myself or my store manager >Dan Sheridan. This will result in a dramatic improvement in both the speed >and quality of email response from The Bus Depot. It will mean that you can >email rather than phone, and be confident of receiving a quick and complete >response. I am looking for same or next business day response to every >email as quickly as we can attain it. And as a side benefit, telephone

Congratulations. Sounds like a truly excellent move.

cheers david

-- David Beierl - Providence, RI http://pws.prserv.net/synergy/Vanagon/ '84 Westy "Dutiful Passage" '85 GL "Poor Relation"


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