Date: Mon, 18 Mar 2002 18:38:31 -0800
Reply-To: Rodney Kindlund <rodney@RODKRAFTSTUDIO.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Rodney Kindlund <rodney@RODKRAFTSTUDIO.COM>
Subject: Re: Seat belt still on backorder?
In-Reply-To: <20020224213948.12892.qmail@web21106.mail.yahoo.com>
Content-Type: text/plain; charset=us-ascii
Please refer to the following email I sent to your
company almost a month ago. I ordered the seat belt
two months ago this Wednesday. When I received a reply
from your sales dept. nearly a month ago, I was told
that the seat belt was on the way and I would have it
in hand in approximately two weeks. Did the stagecoach
get robbed on the way down to North Carolina? When I
order something from a company, I usually expect to
receive the merchandise (if it is shown in a catalog,
doesn't that imply that you have it in stock?) Please
get back to me with a more believable answer so I know
if I have to reorder the seat belt somewhere else or
not. Just a hint on customer service: It is best to
tell your customers upfront what is going on with
their orders truthfully and honestly, because your
customer deserves honesty and puts trust in the many
vendors on the volks/vanagon lists where you all have
a fairly captive audience, too. If you don't have an
item, why don't you remove it from the catalog or
website (this is where I ordered it from)? If I would
have known the seat belt wasn't available from The Bus
Depot, I would have looked elsewhere. I have tried to
get a straight answer from the sales dept. at Bus
Depot and I hope to receive a seat belt soon. The
safety of my passengers is at stake. Thanks for
looking into this matter............Rodney
--- Rodney Kindlund <rodney@rodkraftstudio.com> wrote:
> On January 21, 2002, I ordered a seat belt for my
> '84 Vanagon Wolfsburg Weekender, along with >new
rear hatch struts and a copy of the UK >magazine "VW
Campers....".
> I did not receive the seat belts and the invoice
> said it was on back order. Can you tell me the
>status of that seat belt order? There was no order
>number on my email receipt so I can't tell you >what
it is. Hopefull there is enough information in >my
signature at the end of this email for you to >track
it. I really need the seat belt and thought that
>things in your catalog were generally in stock or
>readily available. Thanks..............Rodney
=====
Rodney Kindlund
RodKraft Studio (Leather-Art)
477 Panther Branch Rd.
Alexander, NC 28701-9662
rodney@rodkraftstudio.com
www.rodkraftstudio.com (under construction)
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