In a message dated 5/2/2002 10:19:28 AM Pacific Daylight Time, dkatsuki@THEWORLD.COM writes: > I don't expect service like Amazon or PC Connection from a small business > offering rock bottom prices, and I cut them a lot of slack for the low > prices and the fact that they, Van-Again, and other list vendors are part > of our Vanagon.com community, and have been from the start. If it > weren't for Ron and Ken and other other list vendors, probably a lots of us > would have sold our vanagons out of frustration with the VW dealers' parts Dave-- I appreciate your opnion and ideas. And I agree to some extent. But I want to add while I don't expect service like Amazon.com from a small business either I have always gotten it from Ken at Vanagain--in fact better. I hate to see all list vendors pulled into a discussion about a problem with one. We certainly don't blame, or is it credit, all Germans for the Vanagon ;) I have never EVER seen a negative post about Ken and Vanagain service or parts. I have used him many times for parts and everything has arrived as promised in the time promised. I had one issue with a part once and Ken quickly turned into a solution to my satisfaction. My experience with Ken is he is a hardworking, honest, helpful, knowledgable, efficient, low-priced and friendly business owner. I know these Bus Depot service posts become long back and forths that understandably irritate some. But, to drag it on a bit, I would add I think Vanagain and Bus Depot offer different services. And I just hate to see Vanagain who I think has shown themselves to be an A+ vendor, pulled in to a potential bad service discussion when Vanagain is not the vendor at issue.
My two cents Jeff 83.5 Westy LA, CA |
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