> I was planning on ordering a clutch mater cylinder from the Bus > Depot order > line this morning. Yes, I had the part number. However, when I > called, I was greeted (and I use the term loosely) by an extremely surly-sounding > individual who promptly put me on hold for a lengthy amount of time. So > lengthy, in fact, that I hung up without hearing from the sales > rep again. Did I just catch an off-moment on the order line?

That would be Kenny. Kind of surly sounding, not the best "phone voice," but a really nice guy. Normally he works in Shipping but if the phones go crazy he jumps in to pick up the slack.

Yes, you didn't call at the best of times. You called as soon as we opened. (We open at 11 am). The phones are often jam packed for the first half hour or forty minutes of the morning. Even longer on Monday mornings. Better to wait until around noon to call if possible, unless you don't mind holding for a few minutes. We don't have one of those computerized put-you-on-hold recordings, so if there is a backlog of incoming calls, a real person will put answer but then put you on hold until your turn is up. Of course, on the order desk it's toll-free, so it's on our dime. And there's always the website as another alternative.

- Ron Salmon The Bus Depot, Inc. (215) 234-VWVW www.busdepot.com

_____________________________________________ Toll-Free for Orders by Part # 1-866-BUS-DEPOT

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