Date:         Thu, 2 May 2002 08:28:28 -0600
Reply-To:     Ben McCafferty <ben@KBMC.NET>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Ben McCafferty <ben@KBMC.NET>
Subject:      Re: Am I being unreasonable(Bus Depot)?
Comments: To: The Bus Depot <vanagon@BUSDEPOT.COM>
In-Reply-To:  <IBEMIMEBBBEOIIGIKKAHIELGEMAA.vanagon@busdepot.com>
Content-type: text/plain; charset="US-ASCII"

Ron, you must have changed your policy.  When I received a broken part from
the BD, you personally made me pay for the replacement in advance until you
received the broken one back in the shop.  Are you doing things differently
now?
bmc  :)
"Faith will move mountains, but you'd better bring a shovel...."


> From: The Bus Depot <vanagon@BUSDEPOT.COM>
> Reply-To: The Bus Depot <vanagon@BUSDEPOT.COM>
> Date: Thu, 2 May 2002 00:47:28 -0400
> To: vanagon@GERRY.VANAGON.COM
> Subject: Re: Am I being unreasonable(Bus Depot)?
>
> Randy, you could have sent this to me via p-mail.  I have always, and
> repeatedly, encouraged anybody to email me directly if they are in any way
> dissatisfed with anything related to the Bus Depot, or have any comments or
> suggestions at all for that matter.  I always give it my immediate
> attention.
>
> It is midnight now, and I am at the disadvantage of being at home and unable
> to look up your file or ask the guys at the shop about it.  But in a if an
> incorrect part is shipped by our mistake, it is in fact our standard policy
> to send a replacement out immediately, WITHOUT charging for it, and usually
> via 2-3 day Priority Mail service in a case like this.  So something
> definately doesn't add up here. Sounds to me like somebody misunderstood
> somebody.
>
> I will look into it in the morning and get back to you.  Via p-mail.
>
> - Ron Salmon
> The Bus Depot, Inc.
> (215) 234-VWVW
> www.busdepot.com
>
> _____________________________________________
> Toll-Free for Orders by Part #    1-866-BUS-DEPOT
>
>
>
> -----Original Message-----
> From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]On Behalf Of
> Randy Charrette
> Sent: Tuesday, April 30, 2002 6:58 PM
> To: vanagon@GERRY.VANAGON.COM
> Subject: Am I being unreasonable(Bus Depot)?
>
>
> I recieved my order from Bus Depot the other day. A thermostat and temp2
> sensor. When I ordered last week the computers were down. I ordered by
> part#. Get my order and they sent the wrong temp2 sensor. The guy I talked
> asked me my year van, and said no it's right. I said no mine is a Syncro! He
> say's ooop's. But irreguardless I ordered by part #. Anyways he said I can
> either buy the right one, now and return the other for credit when they
> recieve it, or return this one and wait. I asked if they could eat the 2nd
> day air charge, and send it that way if I purchase it now (a measly $10). He
> said NO! I'm a little upset about this as it is clearly their fault. I have
> used them several times in the past and expect a little beter treatment for
> repeat customers. I this unreasonable??
>
> Randy Charrette
> 87 Syncro
> P.S thanks for letting me vent!
>