Date:         Thu, 2 May 2002 11:39:21 -0400
Reply-To:     The Bus Depot <vanagon@BUSDEPOT.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         The Bus Depot <vanagon@BUSDEPOT.COM>
Subject:      Re: Bus Depot order line?
Comments: To: Jon Joyce <okartguy@HOTMAIL.COM>
In-Reply-To:  <F169p0q4KDaMyI4Y2Lf00008990@hotmail.com>
Content-Type: text/plain; charset="iso-8859-1"

> I was planning on ordering a clutch mater cylinder from the Bus
> Depot order
> line this morning. Yes, I had the part number. However, when I
> called, I was greeted (and I use the term loosely) by an extremely
surly-sounding
> individual who promptly put me on hold for a lengthy amount of time. So
> lengthy, in fact, that I hung up without hearing from the sales
> rep again.  Did I just catch an off-moment on the order line?



That would be Kenny.  Kind of surly sounding, not the best "phone voice,"
but a really nice guy.  Normally he works in Shipping but if the phones go
crazy he jumps in to pick up the slack.

Yes, you didn't call at the best of times. You called as soon as we opened.
(We open at 11 am).  The phones are often jam packed for the first half hour
or forty minutes of the morning. Even longer on Monday mornings. Better to
wait until around noon to call if possible, unless you don't mind holding
for a few minutes.  We don't have one of those computerized put-you-on-hold
recordings, so if there is a backlog of incoming calls, a real person will
put answer but then put you on hold until your turn is up.  Of course, on
the order desk it's toll-free, so it's on our dime.  And there's always the
website as another alternative.

- Ron Salmon
  The Bus Depot, Inc.
  (215) 234-VWVW
  www.busdepot.com

_____________________________________________
Toll-Free for Orders by Part #    1-866-BUS-DEPOT



>
> JJ
>
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