Date: Thu, 2 May 2002 13:16:46 -0400
Reply-To: David Katsuki <dkatsuki@THEWORLD.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: David Katsuki <dkatsuki@THEWORLD.COM>
Subject: Re: Bus Depot order line?
In-Reply-To: <F169p0q4KDaMyI4Y2Lf00008990@hotmail.com>
Content-Type: text/plain; charset="us-ascii"; format=flowed
OK, enough beating on Ron! I've been buying parts from Ron since the Bus
Depot started and have never had any experience that I would consider bad
service. Sure they have taken a long time on some orders, but they always
point out that if you need fast service, you should tell them and they will
expedite. They are human, and therefore they do make mistakes, but they
fix them promptly. Hell, I even made a mistake once myself.
I don't expect service like Amazon or PC Connection from a small business
offering rock bottom prices, and I cut them a lot of slack for the low
prices and the fact that they, Van-Again, and other list vendors are part
of our Vanagon.com community, and have been from the start. If it
weren't for Ron and Ken and other other list vendors, probably a lots of us
would have sold our vanagons out of frustration with the VW dealers' parts
counters and prices. Do our community a favor and try the p-mail route to
resolve problems first before dragging it onto the full list.
One final thought: The low prices that Ron and Ken offer put pressure on
other dealers to lower their prices too (as in your example dealing with
Adirondack), so the true benefit to us from Ron and Ken and the other list
vendors extends well beyond their own companies.
Dave
90 Westfalia
At 10:30 AM 5/2/02 -0500, Jon Joyce wrote:
>I was planning on ordering a clutch mater cylinder from the Bus Depot order
>line this morning. Yes, I had the part number. However, when I called, I was
>greeted (and I use the term loosely) by an extremely surly-sounding
>individual who promptly put me on hold for a lengthy amount of time. So
>lengthy, in fact, that I hung up without hearing from the sales rep again. I
>was disappointed, because this is the first time I've tried to order
>anything from BD, and they had the best price I could find on the part I
>needed. I ended up calling Adirondack, whose was ten bucks higher, but with
>whom I spend a good deal of money for Vanagon and Scirocco stuff. I relayed
>my experience to Wayne (the ever-friendly order tech), and he promptly
>matched the BD price. Cool, huh? Anyway, I understand that Ron Salmon has a
>small business to run and good prices, and I'd like to give him business in
>the future. Did I just catch an off-moment on the order line?
>
>JJ
>
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