Date: Thu, 2 May 2002 21:07:33 -0500
Reply-To: Chris Stann <ChrisS@INFORMS.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Chris Stann <ChrisS@INFORMS.COM>
Subject: Re: Bus Depot order line?
Content-Type: text/plain; charset="iso-8859-1"
<snip>McDonalds is cheap and they have good service.<snip>
Mark, come on down to Montgomery, AL, to experience real McDonald's "service." You'll wish for Ron himself to serve you those fries.
<snip> Bus Depot can't claim the same. <snip>
I've called Bus Depot on several occasions and my experience is much different. You are, however, entitled to your own opinion. I don't think Bus Depot has any serious problems. Ron has been more than honest with all of us about these issues, and that speaks volumes of his integrity. It's not Parts Place, for crying out loud. They have PROBLEMS.
I wish I could throw some humor into this situation, but my index finger is tired and my delete key is nearly worn.
Chris.
>From: The Bus Depot
>Reply-To: The Bus Depot
>To: vanagon@GERRY.VANAGON.COM
>Subject: Re: Bus Depot order line?
>Date: Thu, 2 May 2002 20:47:49 -0400
>
> > I hate to see all list vendors pulled into a discussion about a problem
>with one.
> > We certainly don't blame, or is it credit, all Germans for the Vanagon ;)
>
>
>Just to put this in perspective here, the only complaints that were made
>about the Bus Depot today were one person who got put on hold for several
>minutes when he called to place an order (on our dime, not his, via the toll
>free number), and another who, it would appear, probably ordered the wrong
>part by mistake, due to no fault of ours. And even the last time a Bus Depot
>"complaint" was mentioned here, when our computers crashed and were down for
>several days, the only complaint was that a couple of people couldn't check
>on their order status until the computers went back up - at which time we
>promptly called each and every one of them back and gave them the info
>they'd requested. But there were no complaints at all that people didn't
>get their parts, or anything like that. Even in the face of a complete
>computer disaster that might have crippled us, the orders kept shipping and
>everything kept going as usual.
>
>Some people may have ordered from us in the past, when we were having severe
>growing pains and our internet sales were being inadequately handled by a
>subcontractor - situations that have changed, as I have reported on these
>pages. Not that we're at 100% now, but we're a big step beyond where we
>were then. Now we do all internet response in house, and typically respond
>within a business day. We typically have your order at your door well
>within our promised timeframe, and usually faster. We have more phone
>lines, a faster order processing system, and better handling of backorders.
>We have a great crew of very dedicated employees. We ship literally
>hundreds and hundreds of orders a week and 99% of them get there on time,
>exactly as advertised, intact, correct, and at big savings to the customer.
>Of course we're not perfect, and there will always be that 1%, but overall
>our customer satisfaction has soared in recent months. The feedback I've
>been getting from customers has been very positive.
>
>I think that most people who would report a significant problem with a Bus
>Depot order would be referencing something that happened a while ago. And,
>as always, I encourage anyone who does have any sort of problem, or feedback
>in general, to p-mail me directly, and they will get my immediate attention
>and reply.
>
>- Ron Salmon
> The Bus Depot, Inc.
> (215) 234-VWVW
> www.busdepot.com
>
>_____________________________________________
>Toll-Free for Orders by Part # 1-866-BUS-DEPOT
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