Date: Fri, 3 May 2002 11:07:49 -0700
Reply-To: developtrust <developtrust@COX.NET>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: developtrust <developtrust@COX.NET>
Subject: Re: scrutiny
Content-Type: text/plain; charset="iso-8859-1"
There is a silver lining in every cloud. If Ron is wise (and he obviously
is) he will see the "whining" as free consultation. It shows where to
improve his business. Just look at your Vanagons! You don't often rave about
how well it works. You look at the squeaky wheel. RIGHT? All Ron has to do
with his 6 to 10 day shipping claim is add "In rare circumstances or back
order situations longer shipping may be required."
I have not often chimed into these rants about Bus Depot or others but I do
believe that most online businesses charge excessive shipping charges. A
small item that can be put in an envelope somehow with a 34 cent stamp still
costs $5.
Most Internet businesses I have dealt with are willing to make adjustments.
Some like J.C. Whitney are too big to bother and go for volume.
The best businesses know the value of the small sale and word of mouth. this
is why www.Vanagain.com and www.volkscafe.com have such good reps. They
know that good business is not just about money or volume but more about
people.
In the long run all of this will not amount to a hill of beans. As a famous
guru once said "Remember that you are lower than the dust in the road."
William
1989 Vanagon GL
1988 Mercedes 300SE
> > Chronic whiners have certain characteristic "sounds" that are
> > discernable even through plain text. Anyone who has been exposed to the
> > realities of the business world for long will know what I mean.
> > Responses vary, but I usually weight the factual content of the post in
> > inverse proportion to the emotional content. Perfection ain't gonna
> > happen in any human endevour, and those who expect it are naive and not
> > worth listening to.
> >
> > Ed
> >
>
>
> Nicely put! While I am very thankful for those on this list who selflessly
> help us out with copious knowledge and experience, I have to say that the
> level of emotional whinery is extraordinary! I am sure we have lost many
> extraordinary contributors who could no longer justify having to wade
> through the crap!
>
> Allan
> 86 westy
