Date: Tue, 25 Jun 2002 15:42:02 -0400
Reply-To: Doug Alcock <doug.alcock@HEWITT.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Doug Alcock <doug.alcock@HEWITT.COM>
Subject: Re: Safely Returned from Northern Manitoba
Content-Type: text/plain; charset="us-ascii"
Hi Marshall,
Glad you made it back................I'll bet that was a jaw
clenching 700 km as you willed the van to keep going every inch --err,
centimetre --- of the way. You might want to have the starter checked over
on a test bench to prove to yourself (and small claims court) that it was
indeed OK. Then ask for the money you put out on the unnecessary starter
plus your towing and thrid party costs. If they want to recover the new
starter and re-install the old one, tell them to feel free. If they balk
at this take them to small claims court for the afoementioned sum plus
mental anguish etc up to the maximum amount permissible in small claims
court in Manitoba.
I've been letting my mail pile up for a few days and missed your
original post ---- or I would have been suggesting banging the starter
with a hammer. Though that shouldn't be necessary with a new starter ---
or was it a re-build??
Cheers,
Doug
Marshall <mjruskin@SHAW.CA>
Sent by: Vanagon Mailing List <vanagon@GERRY.VANAGON.COM>
06/25/2002 02:58 PM
Please respond to Marshall
To: vanagon@GERRY.VANAGON.COM
cc:
Subject: Safely Returned from Northern Manitoba
Hi Volks:
Please accept my deep gratitude for all that suggested solutions to my
no-start problems - which ocurred far from automotive resources - and with
my disabled wife as a passenger.
What I did, was keep the van running from start to finish of a 700 KM
trip.
Why?
I was unable to get the remote switch that so many recommended I use, and
I realized that if I screwed up or injured myself trying to action the
remedy while on-route, my wife would have been in very dire strates.
So now I am faced with trying to get some justice from Continetal Car
Services in Winnipeg.
If you read my original mail - I had a no-start in Winnipeg ( no starter
activity at all) and towed it to Continental Car Services.
I suggested it may be an ignition switch - but they said it was the
starter, and replaced it for $367 (parts, testing and R & R).
Thereafter, the exact same problem occured far from home in a remote
location in Northern Manitoba - WITH MY WIFE AS A PASSENGER!.
Therefore, I am angry and frustrated, but I want to do the right thing.
I would welcome any suggestions of a balanced approach to getting some
justice for this.
What would be a reasonable request for compensation from Continental Car
Services, and what is their reasonable liability for the misdiagnosis and
incorrect service - and the resultant costs I had to incur (remote towing
and service by a third party)?
The last thing I want to do is to present the company with an emotional
rant.
Thanks in Advance,
Marshall Ruskin
84 Westy with a new starter - when my old one was fine.
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