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Date:         Wed, 26 Jun 2002 07:28:35 -0700
Reply-To:     Mark Keller <kelphoto@HIGHSPEEDPLUS.COM>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Mark Keller <kelphoto@HIGHSPEEDPLUS.COM>
Subject:      Compensation for faulty diagnosis
Comments: To: Marshall <mjruskin@SHAW.CA>
Content-Type: text/plain; charset=us-ascii; x-mac-type="54455854";
              x-mac-creator="4D4F5353"

Marshall,

Well it's best to find out from a competent shop what the van's real electrical problem is first. If faulty diagnosis is found, then have the repair shop's invoice or memo reflect what the symptom and problem were. For example, Checked and found no voltage to the load reduction relay, causing a no start. Replaced ignition switch.

Then discuss this with the shop that charged you for a faulty diagnosis and unnecessary R & R of a new starter.

As far as what to ask for? Well this just my opinion with a couple of variables. Number 1 would be to pay only for the wholesale cost of the starter, if your starter was more than a couple of years old and you got a good starter for the $367. If it's just a poor quality repaired and repainted job, I'd consider asking for all of my money back and ship them the starter that they installed. Then have quality starter installed.

Sincerely,

Mark Keller 91 Carat Cowichan Bay, BC


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